topic Re: AGL cut my Internet without notifying me. Waiting for 12th day already. in Internet - General

AGL cut my Internet without notifying me. Waiting for 12th day already.

kylie575 — Thu, 30 Jan 2025 09:27:26 GMT

I don't know why AGL cut my Internet since last Monday. I talked to over 10 AGL agents but no use.

Even, I talked to AGL compliant team (called Expert team) but still the same.

Who from AGL can help to resume my Internet?

Re: AGL cut my Internet without notifying me. Waiting for 12th day already.

Denise1951 — Fri, 07 Feb 2025 03:10:32 GMT

If it were me I would ring, ask for manager and tell them I am referring matter to telecommunications Ombudsman. They HATE Ministerials so this followed up by confirming proposed action in an email should get some immediate action. If not, contact the Ombudsman and lodge a complaint. That's what they are there for, so use them. Good Luck. Denise

Re: AGL cut my Internet without notifying me. Waiting for 12th day already.

Sheena_AGL — Fri, 14 Feb 2025 03:43:59 GMT

Hi @kylie575, I am so sorry to hear this is the experience you have had with us and having the internet disconnected on you.

I will advise this is handled by the escalation team as well, we would be able to take a look into this for you further, see why the internet was disconnected.

Once the internet has been disconnected, it is situational base on how we can get this reconnected for you. If the service has been disconnected due to no payment, then you will need to make a payment of the full balance on the account and we can sign up for a new service. If it is suspended, we can set up a payment plan and unsuspend your account once you make a payment of 50% of the balance.

However if it is not disconnected or suspended because of the balance, then you will need to call us on 131245 or contact us on our live chat platform so we can order a new service for you.

You can also raise a complaint on our website as well.

Warm regards, Sheena
AGL Telecommunications.

Re: AGL cut my Internet without notifying me. Waiting for 12th day already.

MichaelJ — Mon, 10 Feb 2025 00:47:14 GMT

They cut mine too from Wednesday 29th Jan. I've called them many times and they keep saying there's an outrage and ask me to wait. AGL internet is hopeless.

Re: AGL cut my Internet without notifying me. Waiting for 12th day already.

Natasha_AGL — Tue, 11 Feb 2025 04:04:55 GMT

Afternoon @MichaelJ
I am sorry knowing that this has been an ongoing issue, especially since the 29th of Jan, that is a long time to be without internet when considering everything involves the internet!
I can understand that would be very frustrating. I am sorry this has occurred!
We are more than happy to help and look into this for you.

Would it be possible for you to contact us on 131245 and speak with our technical support team or you can chat with us on the live chat platform.
Kind regards Natasha,
AGL Telecommunications