https://neighbourhood.agl.com.au/t5/Internet-General/Internet-disconnect/m-p/39759#M908 <P><SPAN>My home internet frequently disconnects, and I need to restart the modem to reconnect.</SPAN></P> Wed, 15 Jan 2025 04:49:22 GMT Jerry-Mel 2025-01-15T04:49:22Z https://neighbourhood.agl.com.au/t5/Internet-General/Internet-disconnect/m-p/39759#M908 <P><SPAN>My home internet frequently disconnects, and I need to restart the modem to reconnect.</SPAN></P> Wed, 15 Jan 2025 04:49:22 GMT https://neighbourhood.agl.com.au/t5/Internet-General/Internet-disconnect/m-p/39759#M908 Jerry-Mel 2025-01-15T04:49:22Z https://neighbourhood.agl.com.au/t5/Internet-General/Internet-disconnect/m-p/39761#M909 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/135859">@Jerry-Mel</a></SPAN>&nbsp;<BR />I am so sorry to hear the internet keeps dropping out for you, I can't begin to imagine how frustrating this will be for you.<BR />A couple things we can suggest is to test an alternative ethernet cable if your connection has a NBN box, or if not to test an alternative DSL cable.<BR />I will advise if this doesn't help with the drop outs, we can look into making a few changes with configuring the modem.<BR />Alternatively, please give us a call on 131245, or chat to us on our <A href="https://www.agl.com.au/help-support/contact-us" target="_blank">live chat platform</A><BR />Thank you, Sheena<BR />AGL Telecommunications</P> Wed, 15 Jan 2025 22:23:36 GMT https://neighbourhood.agl.com.au/t5/Internet-General/Internet-disconnect/m-p/39761#M909 Sheena_AGL 2025-01-15T22:23:36Z