topic Re: can’t find my wifi bill in Internet - General

can’t find my wifi bill

Ellamaher12 — Sat, 30 Nov 2024 05:01:40 GMT

I had a bill due today for my nbn wifi. I can only see electricity and gas in my account now and my wifi has gone and I cannot see the bill. It’s due today and I don’t know what to do

Re: can’t find my wifi bill

Sheena_AGL — Mon, 02 Dec 2024 00:27:15 GMT

Hi @Ellamaher12
I am really sorry to hear you're having some issues accessing the internet on the app.
I do advise you will need to give us a call on 131245 so we can arrange the internet to be put back on the app, and we can also get a copy of the invoice sent to you via email.
Thank you, Sheena
AGL Telecommunications

Re: can’t find my wifi bill

melissa59zebrow — Tue, 04 Feb 2025 09:37:42 GMT

Hello,

I’m experiencing a similar issue with my NBN Wi-Fi bill. It was due today, but when I checked my account, I only see my electricity and gas bills listed, and I can't find my Wi-Fi bill anywhere. I’m really stressed because the payment is due, and I’m unsure how to proceed. I’ve already checked my email, but I haven’t received a reminder or an invoice.

Best Regard,

Melissa

Re: can’t find my wifi bill

Natasha_AGL — Wed, 05 Feb 2025 23:57:22 GMT

Hey @melissa59zebrow
I understand you are missing your telco bill, I understand the payment is due soon.
If you like you can contact us on 131245 and we can re-send the bill to you.
Kind regards Natasha,
AGL Telecomunications.