topic Re: Seriously bad AGL internet customer service in Internet - General

Seriously bad AGL internet customer service

Rowdy1961 — Sat, 09 Mar 2024 06:08:05 GMT

NBN service down for 3 days. Will be 5 days when Support sraff return. I am told due NBN service is out due to an unplanned outage. I was TOLD an SMS will be sent when service restored.NOTHING.

I am away from Home and wife is home alone. She called AGL and they refused to talk to her as not authorised. I called and told there is an unplanned outage. I have asked AGL to call my wife and they refused. They do not return calls.

AGL internet hours are apparently 8am to 6pm weekdays and no support on weekends.Not advised this when I changed ISPs.

AGL support just disappear leaving effected customers without any assistance. This is rubbish.

I have stated I have concerns for the safety of my wife as our home security is down and she has limited phone service without NBN as mobile service is poor..

There is no concern for customer safety unlike the recording on your phone service.

AGL Internet support processes are Disgraceful. There is no duty of care to customers safety or for the service paid for.

Lodging a complaint takes days apparently to get attention. I simoly cant get anyone to give a d.amn to my wiifes safety or for the service paid for.

AGL iinternet has to be THE WORST NBN service I have ever used.I have only discovered this after being a customer for more then 12 months as never had an issue to now.

Re: Seriously bad AGL internet customer service

Manish777 — Tue, 08 Oct 2024 11:09:39 GMT

Worst internet service in australia and worst customer service as well, 0 star doesn’t look like there is a manager looking after staff, they way staff talks seems like they are their own bosses

Re: Seriously bad AGL internet customer service

Sheena_AGL — Tue, 08 Oct 2024 23:41:00 GMT

Hi @Manish777
I am really sorry to hear you have had a bad experience with us.
When speaking with the escalation team, we are required to complete your inquiry before we can transfer you through to a manager.
Thank you, Sheena
AGL Telecommunications

Re: Seriously bad AGL internet customer service

Manish777 — Wed, 09 Oct 2024 01:21:53 GMT

disconnecting services now

--
Thanks & Regards

*Manish Sharma*

Re: Seriously bad AGL internet customer service

Sheena_AGL — Wed, 09 Oct 2024 22:08:07 GMT

Hi @Manish777
I am sorry to hear you're disconnecting with us, we would appreciate any feedback you may have with us.
Thank you, Sheena
AGL Telecommunications

Re: Seriously bad AGL internet customer service

Manish777 — Wed, 09 Oct 2024 22:49:53 GMT

I will provide feebback to manager only if they exist and on phone.

Regards,

Manish Sharma

Re: Seriously bad AGL internet customer service

Sheena_AGL — Thu, 10 Oct 2024 23:51:00 GMT

Hi @Manish777
You can raise feedback on our website and this will be passed on, and our managers can review the feedback.
Thank you, Sheena
AGL Telecommunications

Re: Seriously bad AGL internet customer service

Rowdy1961 — Fri, 11 Oct 2024 00:03:53 GMT

What do you mean ?

I will provide feebback to manager only if they exist and on phone.

Re: Seriously bad AGL internet customer service

Sheena_AGL — Wed, 23 Oct 2024 04:32:51 GMT

Hi @Rowdy1961
What I mean by that is, you can raise the feedback on our website, and our managers and complaints team will be able to assist and will be able to review this feedback.
Thank you, Sheena
AGL Telecommunications

Re: Seriously bad AGL internet customer service

Rowdy1961 — Wed, 23 Oct 2024 11:53:53 GMT

When will they help,?

Peter Rowswell
ph 0418 420396