topic Re: Internet keeps dropping out in Internet - General

Internet keeps dropping out

griffin — Tue, 09 Aug 2022 11:37:47 GMT

I am so fed up with my internet dropping out in the evenings. It can happen once or twice a night.
I’m now considering moving companies.

Re: Internet keeps dropping out

David_AGL — Wed, 10 Aug 2022 02:21:27 GMT

Hi @griffin. Sorry, that sounds frustrating - you shouldn't need to put up with daily service interruptions.

I'd suggest sending a message through to support, either by logging on to your My Account page or using the AGL app. Be aware that contact volumes at the moment are really high, and it could take up to to several days for an agent to start resolving your issue. The alternative would be to call, but there's likely a long wait on the phone too.

Re: Internet keeps dropping out

tiffanysdrolias — Thu, 11 Aug 2022 02:13:03 GMT

this also happens to me - every night multiple times, and even during the day without there being an outage!

Re: Internet keeps dropping out

Axeltats85 — Sun, 04 Aug 2024 23:12:25 GMT

Good to see I'm not the only 1 this keeps happening to ma as well it's really annoying aspecially when you loose all your stuff in a game what took U so long to get

Re: Internet keeps dropping out

Sheena_AGL — Tue, 06 Aug 2024 00:29:13 GMT

Hi @Axeltats85
I appreciate you have reached out to us, and we would love to be able to assist further.
If you can please contact us on 131 245, or speak to us on our live chat platform, we will be able to resolve this.
Thank you, Sheena
AGL Telecommunications

Re: Internet keeps dropping out

griffin — Tue, 06 Aug 2024 09:10:38 GMT

Anyone know any good reliable internet providers that do NOT ignore their customers when they have issues when connection keeps dropping out????

Sent from Joanne’s iPhone

Re: Internet keeps dropping out

Sheena_AGL — Fri, 09 Aug 2024 02:34:25 GMT

Hi @griffin
I am sorry to hear you feel ignored, we would love to be able to look into this for you and see what we can do to resolve the issue for you.
Please call us on 131 245,
Thank you, Sheena
AGL Telecommunications

Re: Internet keeps dropping out

LadyNytEye — Sat, 10 Aug 2024 12:25:47 GMT

We have no internet for almost 5 days and no NOTIFICATION from AGL that there is a problem with the NBN. Rang them twice and they keep on saying that there is a Performance Issues in QLD. No time frame of when is it going to be fixed. They just said that their Engineers are working on it. I will definitely changing a provider by Monday. I’m so over it. We’ve been using our mobile data for everything.

Re: Internet keeps dropping out

Brenda87 — Sun, 11 Aug 2024 08:01:30 GMT

thanks for sharing the information NCEdCloud

Re: Internet keeps dropping out

JohanLandman — Sat, 17 Aug 2024 04:17:52 GMT

It's been 2.5 weeks for me now. On day 1 they said "there is a problem in QLD".

Now 2.5 weeks later it's the exact same response. "Our team is working on it". How can you have 2.5 weeks of an issue for an entire state.

Bill came in today and I'm currently on hold to say I won't be paying it since I can't use it.

Re: Internet keeps dropping out

Pip972 — Tue, 01 Oct 2024 22:30:41 GMT

My internet also keeps dropping out, generally during night time, (3.5 hrs last night, 1.5hrs the night b4) always at a set full or half hour start or finish, always resets itself without any input of mine (SA, Seaford, fttp, 50/25)