topic Re: Average internet speeds reduced by 10% on June 15th 2022 in Internet - General

Average internet speeds reduced by 10% on June 15th 2022

Jjpeet — Mon, 11 Jul 2022 20:30:06 GMT

Hi,

I track my internet speeds via my home automation system every 30min, and notice my average speeds went from 99mbps to 89mbps on June the 15th and this has stayed this was since then.

AGL, what changes have been made on the network, or what firmware updates have you sent to my router that has caused this? Can you give me back the performance I used to have??

Thx

Re: Average internet speeds reduced by 10% on June 15th 2022

David_AGL — Tue, 02 Aug 2022 01:47:17 GMT

Hi @Jjpeet,

That's a pretty clear drop-off. Have you managed to learn the cause of this yet? It's not one we'll be able to resolve here on Neighbourhood, but if you contact support and they're able to help you determine the cause, please do let the community know here what the issue was.