topic Re: Wifi blocking sites in Internet - General

Wifi blocking sites

Stevo_130E — Sat, 27 Jul 2024 01:07:00 GMT

Getting very frustrated with seemingly random blocking some internet sites. MyUni app is being blocked and this morning the weather bureau bom.gov.au is blocked “No internet connection available”. Other sites work and I can connect on my 5G service no problems but wifi connection selected and it’s blocked. Any suggestions on a fix? I have the eero modem mesh wifi and upgraded and restarted the modem in an attempt to fix it the MyUni app last night and the bom.gov.au is broken this morning.

Re: Wifi blocking sites

JacobMunro — Sun, 28 Jul 2024 06:19:07 GMT

I'm having the same issues. Sometimes google isn't working, reddit is never working, some pictures don't load. I've reset the eero several times and it doesn't help.

What's weird is that the internet works perfectly when I run a VPN. With a VPN turned on the pictures load, all websites load, it just goes back to normal. Is that a sign this is a problem on AGLs end?

Re: Wifi blocking sites

Snotgun — Mon, 29 Jul 2024 05:47:50 GMT

Did you get it solved? Helpdesk is useless. I have exactly the same problem, Ebay is 50/50, Facebook rarely works on 4 different pc's plus it is hit and miss on other sites. Turn on a VPN and everything works fine.

Re: Wifi blocking sites

JacobMunro — Mon, 29 Jul 2024 05:55:23 GMT

Not yet. I reckon I'll make another thread myself and call them when I get home from work. It's a weird thing that seems to be affecting people differently so it might take a few people complaining about it to connect the dots.

Re: Wifi blocking sites

Marty2 — Mon, 29 Jul 2024 13:04:36 GMT

Also having the same issues. Spoke to support this evening, they changed apparently changed over my public ip (assuming it’s dynamic and a hard restart changed the IP?). Looks like I have access back to most sites except for Kayo (there’s another support post for Kayo).

Re: Wifi blocking sites

Sheena_AGL — Tue, 30 Jul 2024 01:57:42 GMT

Hi @Stevo_130E
We appreciate you have reached out to us in regard to the internet not working on certain sites.
If you can please contact us on 131 245, we will definitely be able to look into this for you and resolve this.
Thank you, Sheena
AGL Telecommunications

Re: Wifi blocking sites

Stevo_130E — Tue, 30 Jul 2024 02:29:08 GMT

Got onto Support and they have changed my DNS settings to customised ( on the eero modem)

to IPv4 Primary 8.8.8.8 and IPv4 Secondary 8.8.4.4

yet to test it at home but I can still connect to my modem remotely so it hasn’t made it worse. Hopefully this helps you too.

Re: Wifi blocking sites

Sheena_AGL — Wed, 31 Jul 2024 02:08:59 GMT

Hi @Stevo_130E
Glad to hear you were able to contact us and get the details updated for you.
If you find the service still doesn't work, please let us know by calling us on 131 245.
Thank you, Sheena

AGL Telecommunications

Re: Wifi blocking sites

Stevo_130E — Wed, 31 Jul 2024 02:12:45 GMT

All works now - the default DNS provider appears to be having problems with updates from their sources for the addresses for various websites and services. Changing to Google DNS has resolved the problems.

thanks for your response @Sheena_AGL

Re: Wifi blocking sites

Stevo_130E — Wed, 31 Jul 2024 02:15:04 GMT

Details for the fix are in an earlier post for anyone who wants to apply themselves.

Re: Wifi blocking sites

Simo1 — Sun, 29 Dec 2024 10:09:28 GMT

After spending over 2 hrs on the phone to 3 different technicians I'm back to square 1 .still can't watch some apps 🤷

Maybe a change of provider is my only choice .

Re: Wifi blocking sites

Sheena_AGL — Mon, 30 Dec 2024 00:57:59 GMT

Hi @Simo1
There are a few ways we can help with getting your streaming platforms working for you.
The first I can suggest is we can change some DNS settings withing the modem, or the next I can recommend would be changing the IP settings on our end so we can help with getting the streaming platforms working for you.
Please give us a call on 131245, or you can chat to us on our live chat platform so we can assist further.
Thank you, Sheena
AGL Telecommunications

Re: Wifi blocking sites

Burnley — Wed, 23 Apr 2025 05:19:21 GMT

Can I ask where the fix is?

Re: Wifi blocking sites

Sheena_AGL — Thu, 24 Apr 2025 01:23:09 GMT

Hi @Burnley

I had provided some information on how we can resolve the internet blocking websites and the streaming platforms.
We can change DNS settings within the modem to help with the issues these customers were facing.

If you're facing similar problems, I recommend to give us a call on 131245, or chat to us on our live chat platform so we can make these changes for you and we can also investigate further.

Warm regards, Sheena
AGL Telecommunications