topic Re: Internet outage in Internet - General

Internet outage

Ata — Thu, 04 Jul 2024 07:57:00 GMT

Is anyone else experiencing internet outage in Adelaide 5051 ?

Re: Internet outage

Jobktn — Thu, 04 Jul 2024 13:51:04 GMT

same here it’s been 2 almost 3days now

Re: Internet outage

Sheena_AGL — Thu, 04 Jul 2024 22:55:44 GMT

Hi @Ata
Please call us on 131 245 and we will be able to assist you with this.
We will be able to see if there is an outage in your area and look at getting this working for you.
Thank you, Sheena
AGL telecommunications

Re: Internet outage

Sheena_AGL — Thu, 04 Jul 2024 22:57:31 GMT

Hi @Jobktn
Sorry to hear your service hasn't been working the past couple of days.
Please call us on 131 245 and we will be able to assist with this.

Thank you, Sheena
AGL Telecommunications

Re: Internet outage

Ata — Fri, 05 Jul 2024 00:31:44 GMT

AGL arranged for NBN people to come check the issue in my property. They just came in the morning and apparently the cables from the street are damaged. Now I am waiting for the cable replacement people to come.

Re: Internet outage

Jobktn — Fri, 05 Jul 2024 01:13:16 GMT

I talked with many of agl guys via chat and they can’t do any, also can’t find the problem.

Re: Internet outage

Sheena_AGL — Fri, 05 Jul 2024 02:19:04 GMT

Hi @Ata
Sorry to hear the cables had been damaged.
I am glad to hear that NBN are organizing a team to have this resolved for you.
I want to advise, we can apply a credit to the account once the service is working for you.
Thank you, Sheena
AGL Telecommunications

Re: Internet outage

Sheena_AGL — Fri, 05 Jul 2024 02:20:30 GMT

Hi @Jobktn
Sorry to hear we haven't been able to detect the fault yet.
If you call us on 131 245, speak with the escalation team, we will be able to assist further.
Thanks, Sheena

AGL Telecommunications

Re: Internet outage

Ata — Fri, 05 Jul 2024 03:09:18 GMT

The issue is now resolved and my internet is working now. I will appreciate if you can apply a credit to my account.

Cheers,

Re: Internet outage

Sheena_AGL — Mon, 08 Jul 2024 00:00:00 GMT

Hi @Ata
I am so glad to hear your internet is working now.

We can definitely look into credits for you, please call us on 131 245 so we can apply the credits for you.

Thank you, Sheena

AGL Telecommunications