topic Re: Internet in Internet - General

Internet

DFC — Sat, 22 Jun 2024 11:06:42 GMT

Since moving from ‘Optus’ 100Mb/s and 20Mb/s to AGL who ironically use ‘Optus’ our Internet package has reduced slightly in price (a good thing) but our speed options although reported to be the same as ‘Optus’ continue to fall, in some cases we can’t even get 3Mb/s download and 1Mb/s upload, in fact, we really have no Internet at all. I’m surprised I can even put this message up. Anyone else have these issues . Is ‘Optus only good through Optus?

Re: Internet

Dredd — Sat, 22 Jun 2024 20:27:49 GMT

Good questions, you won't get a answer to them. My advice is charge providers asap like I will on Monday.

Cheaper in this case is not better.

My internet has been down since Tuesdays with no time frame or explanation as to why.

Re: Internet

Cyberdoc — Sun, 23 Jun 2024 00:57:55 GMT

Ditto. Assume the same Nambour “partial incident” as it has been labelled? Appalling service- tried the messaging service twice. Could only give me same response as website. Will also be changing to the service my neighbour is using who has had no issues ever with them.

Re: Internet

DFC — Tue, 25 Jun 2024 20:14:21 GMT

Sadly no response from AGL. Internet still very slow. I’m currently collecting data from there site to support my position that I’m not gethe service for which I pay.

Re: Internet

DFC — Tue, 25 Jun 2024 20:20:34 GMT

Sadly the website shows no outage, etc. in fact normal operations. There’s simply no explanation other than a fault at AGL. Ironically AGL via this site have asked me if I’ve received the answer I’m looking for, which appears to be move to another service provider. 🤷🏻strange times indeed

Re: Internet

Sheena_AGL — Fri, 28 Jun 2024 02:18:14 GMT

Hi DFC,
Unfortunately, NBN had not provided us with any updates on the outage, a lot of our customers were impacted, and what we are offering is a credit to be applied to the account for the time the service hasn't been connected/working.
I want to apologize as well for the slow speeds that you may also be experieincing.
If you can call us on 131 245, we will be able to assist further with your connection.
Thank you, Sheena
AGL Telecommunications

Re: Internet

DFC — Fri, 28 Jun 2024 03:33:07 GMT

Thank you for your reply, may I add that this has been for some weeks, scince bringing our mobile devices over to AGL, which already has out NBN, gas and electricity. I’ve already called your tech group and on your own site photos l’ive taken show the area operational, with no works or outages. It basically make it impossible to stream without buffing or wach live sport or access websites on any device. I continue to collect data from the the AGL speed test to support my statements and hope that you will call me or give me a reference to you reply me.

Thank you

Re: Internet

DFC — Fri, 28 Jun 2024 10:41:40 GMT

Update, contacted AGL technical department who said that they agree that the service/speed? I’m receiving is inconsistent and not stable. However they think it’s best that someone in Australia talk to me on Monday I will get someone to call me.

I’m not holding my breath…

Re: Internet

DFC — Fri, 28 Jun 2024 11:04:58 GMT

Re: Internet

DFC — Fri, 28 Jun 2024 11:05:34 GMT

Re: Internet

DFC — Fri, 28 Jun 2024 11:06:59 GMT

Re: Internet

DFC — Mon, 01 Jul 2024 11:20:29 GMT

Latest update AGL promises to call today, talks of unstable internet. Previous offers of credits Outcome no contact from AGL. Guess I’ll have to contact them. Sorry it’s taken a Willie to update but my internet has been unstable.

Re: Internet

DFC — Mon, 01 Jul 2024 11:50:26 GMT