topic Flatmate has moved away and account is in their name in Internet - General

Flatmate has moved away and account is in their name

Alice100 — Mon, 13 May 2024 02:46:24 GMT

My flatmate has moved away, but her internet account is registered with my bank details. The internet no longer works, I can't cancel the direct debit with my bank and AGL have said I can't change the account into my name without her calling. I live in Australia and she lives in Canada and I've not been able to reach her in 6 months.

The internet is no longer working and I'm paying $85 a month. AGL customer service have been really unhelpful. I want to cancel my direct debit, as I can't continue to pay for an account that's not in my name and doesn't work. We've had no working internet in 3 weeks.

Re: Flatmate has moved away and account is in their name

AGLZAC — Tue, 14 May 2024 04:23:35 GMT

Hi Alice,

Sorry to hear about the issue you are having, I am going to PM you regarding this.

AGL

Re: Flatmate has moved away and account is in their name

Alice100 — Wed, 15 May 2024 23:49:19 GMT

I have responded to the PM and haven't had a reply or a solution. My internet still isn't working, which is impacting my career, I cannot contact my previous flat mate and my debit card is still being charged (despite asking for my card to be removed).

I need this account to be cancelled.

Re: Flatmate has moved away and account is in their name

Glenn_AGL — Thu, 16 May 2024 01:14:00 GMT

Hi Alice,

We have private messaged you on Tuesday and haven't received a response.

Please check your messages so we can investigate your issue.

Thank you
AGL

Re: Flatmate has moved away and account is in their name

Alice100 — Thu, 16 May 2024 01:24:07 GMT

I replied to the direct message instantly and had no response.

I've now been calling, chatting online and direct messaging for weeks without any help or resolutions. This needs to be resolved. I cannot continue to pay for an account not even in my name for a service that has not worked in weeks.

Re: Flatmate has moved away and account is in their name

Glenn_AGL — Thu, 16 May 2024 01:49:55 GMT

Hi Alice,

Are you private messaging here or through our Live Chat function?