topic Re: Frustrated still waiting for refund in Internet - General

Frustrated still waiting for refund

Marki — Thu, 18 Apr 2024 14:25:41 GMT

I requested a refund and was told it was processed at 09.04.2024 and eta would be 19.04.2024. It's my mum bday today and really needed the funds so what's the actual day will it go into my account. Has anyone ever had a refund to their bank account and how long from the day it was processed did it take before it went into the bank account

Re: Frustrated still waiting for refund

AGLZAC — Fri, 19 Apr 2024 00:12:36 GMT

Hi Marki,

I am going to send you a DM,

Zac

Re: Frustrated still waiting for refund

Marki — Fri, 19 Apr 2024 00:13:10 GMT

Re: Frustrated still waiting for refund

Marki — Fri, 19 Apr 2024 00:24:38 GMT

Removed for privacy reasons.

Re: Frustrated still waiting for refund

Marki — Mon, 22 Apr 2024 05:54:06 GMT

Still no refund in my account

Re: Frustrated still waiting for refund

anniegethen — Wed, 24 Apr 2024 21:56:24 GMT

Hi there - the company is scamming people and telling them they are going to refund them then end up taking money from their accounts - its happened to me and they took $500 out two weeks ago and i haven't had an account with AGL for 10 years. please be diligent. I will be reporting to NSW Energy Ombudsman.

Re: Frustrated still waiting for refund

Marki — Wed, 24 Apr 2024 23:19:48 GMT

But I actually do have an account with them an have overpaid my bill that's why I'm expecting this refund from them but I also have made all the proper steps to secure myself incase of issues of non payment being actual made to me

Re: Frustrated still waiting for refund

AGLZAC — Fri, 26 Apr 2024 02:24:29 GMT

Hi Marki,

I have privately messaged you regarding your issue.

Re: Frustrated still waiting for refund

Ace007 — Tue, 03 Sep 2024 10:56:40 GMT

Hi Marki.

How did you go with the refund. Did you get it?
I've recently changed Internet providers and had some credit left on my Internet account. Spoke to a rep via chat who took my Savings account details and advised the refund will be made in 14 days. No transaction reference number, no email confirming the request for the refund and said the bank would message me once the transfer was complete.
Sounded completely suss. Might go take a look at their policy documentation regarding this but thought to stop by this forum to see how others faired with refund requests.

Re: Frustrated still waiting for refund

Sheena_AGL — Mon, 09 Sep 2024 06:07:11 GMT

Hi @Ace007
Thank you for reaching out to us.
In regard to the refund, we are unable to check the process of the refund on this platform, but if you can call us on 131 245, or contact us on our live chat platform, we will be able to look into the refund request for you and see where the refund is up to for you.
Thank you, Sheena
AGL Telecommunications