topic Re: Slow upload speed - Any suggestion for this issue? in Internet - General

Slow upload speed - Any suggestion for this issue?

kevinpark — Fri, 28 Apr 2023 02:18:50 GMT

To, AGL team
I am writing to express my frustration with the slow internet speed that I have been experiencing for the past few weeks between the hours of 7 pm and 10 pm every day.. As a paying customer of your service, I expect to receive reliable and fast internet connectivity, but unfortunately, this has not been the case.

I am consistently experiencing slow internet speeds, which is affecting my ability to work and perform my daily activities. This issue has caused significant inconvenience, and I would like to request an immediate resolution.

I have tried restarting my modem and router, clearing my browser cache, and checking my connection speed, but none of these steps have resolved the issue. I believe that this issue is on your end, and I request that you take immediate action to fix it. however, all of your consultants from chatroom was terrible, they were keep asking me to do something from my end. chatroom makes me so annoying so I am writing this in the community.

To, All users

Hey guys,

I captured this screenshot between 7pm to 10pm, Does anyone have any ideas about upload speed is less than 1mb? because download speed is okay all the time, but only difference is upload speed. every time if internet is super slow It shows upload speed is 0.22mb something. It's normally more than 15mb when internet is okay.

In the chatroom, I explained all of these detail, and they just keep asking to reset router and replace the router, but I think that doesn't seem to be the problem, what do you guys think?

Please check below link what TPG had done with same issue

https://community.tpg.com.au/t5/Broadband-Internet/Very-Slow-Upload-speed-NBN-50/td-p/19952/page/3

Re: Any suggestion for this issue?

Jag1 — Tue, 25 Apr 2023 12:15:30 GMT

I have the same issue for last three months from the first day of the new connection.

Called multiple time to technical support. Replaced the wifi router once.Change the DNS settings.

Even the speed test is ok time to time all the web pages takes ages to load. FB videos are always buffring.

Re: Any suggestion for this issue?

kevinpark — Tue, 25 Apr 2023 13:48:50 GMT

They don't seem to have any intention of fixing this, so I think better to use another provider's service.

Re: Any suggestion for this issue?

kevinpark — Tue, 25 Apr 2023 13:54:30 GMT

It's a problem that they deal with this issue like this, but I think it's a bigger problem if they don't know about this issue.

Re: Any suggestion for this issue?

David_AGL — Fri, 28 Apr 2023 02:03:48 GMT

Hi @kevinpark ,

It sounds like you've already been in touch with customer service about this, so the best course of action would probably be to proceed with their troubleshooting steps. Slow upload speeds could be caused by a number of factors. Even if you don't believe the router to be the issue, resetting or replacing it will help them eliminate it as a possible cause and progress the investigation. Ultimately it may require them to engage NBN to fix a fault.

Re: Any suggestion for this issue?

John-T — Sat, 29 Apr 2023 07:12:33 GMT

@kevinpark @Jag1

Just out of curiosity, what connections do you both have.

Fibre to the node

Fibre to the home

Fibre to the curb

Fibre to the building

HFC "hybrid fibre-coaxial"

WIFI

etc etc

I would really like to know.

Regards

John

Re: Slow upload speed - Any suggestion for this issue?

Jjpeet — Sat, 29 Apr 2023 09:16:05 GMT

Hi,

I’m having similar issues. I’m on a 100/20 plan (FTTN), which I’ve had for many years and has works fine. In the last 5 days, the wheels have fallen off. My speeds average about 90Mbps, and now that rarely go above 20Mbps, with uploads about 1 or 2Mbps.

I rang AGL on Thursday, and they said everything is fine, but suggested I reset my router. I declined doing this because I didn’t have the time to kill everything until the modem is back online, but today (Saturday) sat down to do that.

The modem reset has meant that the modem now doesn’t work at all…. So I grabbed a spare from a previous ISP, reset it, configured it for AGL, and now it connects. Problem is I’m experiencing the exact same symptoms.

I track speeds via Speedtest.net every hour via Home Assistant. As you can see in the graph below, everything started going pair shaped on Anzac Day. Since then, I’ve isolated the modem, changed the modem, and am experiencing the same issue.

The symptoms are that some websites refuse to load, and sometimes they’re fine, whereas streaming services like STAN etc tends to work ok - but I guess that’s because streaming services maintain large local caches…

If any AGL people are online and can comment that would be appreciated. If not, I understand, I’m thinking of signing up to Aussie Broadband because they have a good reputation for customer support. I haven’t found AGL particularly useful over my two years of usage…

Re: Any suggestion for this issue?

kevinpark — Sat, 29 Apr 2023 09:29:32 GMT

Hi John,

the information you requested is so ridiculous because we are not IT guy how can we know the information you mentioned? Is it written on the modem or router? Or shall I ask this information from my friend who has an IT background?

Re: Slow upload speed - Any suggestion for this issue?

kevinpark — Sat, 29 Apr 2023 09:32:30 GMT

I think there are many same issues entirely, agl asked which fibre i am using, do you know what fibre you are using? so funny.

Re: Slow upload speed - Any suggestion for this issue?

John-T — Sat, 29 Apr 2023 09:41:49 GMT

Hi @kevinpark

I am Fibre to the home. Basically the best connection you can have. "so far"

Okay is your internet connected to the phone line ?

Or do you have a black cable that screws onto a wall socket like the old Foxtel.

Regards

John

Re: Any suggestion for this issue?

kevinpark — Sat, 29 Apr 2023 09:42:48 GMT

Please don’t beat around bush, It's just that agl puts a limit on the upload speed between 7:00 and 10:00, which is the peak time. To put more people in a small space. Am i right?

Re: Any suggestion for this issue?

John-T — Sat, 29 Apr 2023 09:44:59 GMT

@kevinpark

I do not know. I am not with AGL for internet. I do not work for AGL.

I am only trying to help if I can.

Sorry

John

Re: Slow upload speed - Any suggestion for this issue?

kevinpark — Sat, 29 Apr 2023 09:45:48 GMT

Sorry John i though you are from agl. I have no idea with any information about the line. I live in a new apartment in Sydney Olympic Park. And nbn is installed initially

Re: Slow upload speed - Any suggestion for this issue?

John-T — Sat, 29 Apr 2023 09:53:32 GMT

That is okay @kevinpark

No problem at all.

There are 2 kinds of NBN to the building I am not sure what you have running from the entry point of the building to your apartment. So I am unable to know what the setup is.

Sorry again

John

Re: Slow upload speed - Any suggestion for this issue?

John-T — Sat, 29 Apr 2023 09:58:23 GMT

Looking at your graph your ping is shocking and upload is very bad.

Something is not right.

John

Re: Any suggestion for this issue?

Jag1 — Thu, 04 May 2023 07:55:19 GMT

From the day one My connection was bad, low in speed and most of the web sites were buffering.
Contacted technical help multiple times. They were tried to fix the issues in different ways. All the attempts were unsuccessful.
The last call I had with technical support said AGL has problems in AGL having issues with the infrastructure, which cannot be fixed to resolve my issue.

Re: Any suggestion for this issue?

Jag1 — Thu, 04 May 2023 08:00:29 GMT

HFC

Re: Slow upload speed - Any suggestion for this issue?

Jag1 — Thu, 04 May 2023 08:07:22 GMT

Same issue here at my place.

20+ calls to technical service.

The last call I had with technical support said AGL has problems in AGL having issues with the infastructue, which cannot be fixed to resolve my issue.

I demanded the refund for last three months and the cost for the modem from the first day of my new home connection. They said I have only called them 20 times and they can only refund 20 days of credit.😡

I am going to take this to the upper management of AGL.

Re: Slow upload speed - Any suggestion for this issue?

Jag1 — Thu, 04 May 2023 08:08:17 GMT

My connection is HFC

Re: Slow upload speed - Any suggestion for this issue?

Jag1 — Thu, 04 May 2023 08:09:50 GMT

Try your address here.

Residential | nbn (nbnco.com.au)

This will give you a connection type