https://neighbourhood.agl.com.au/t5/Internet-General/Castle-Hill-AGL-internet-outage/m-p/35355#M644 <P>You should call them and ask to speak to their escalation team. Stop wasting time taking to their level 1 tech support team in this scenario. I wasted so much time with them recently. They are just reading from the script.</P> Mon, 04 Mar 2024 20:58:26 GMT markkong 2024-03-04T20:58:26Z https://neighbourhood.agl.com.au/t5/Internet-General/Castle-Hill-AGL-internet-outage/m-p/35352#M642 <P>I am out of home wifi for the past 10 hours. AGL’s chat agent response at 1pm local time was it will be resolved in 2-3 hours. It was attributed to an unplanned event. I WFH - &amp; have my children doing online classes after school - this is totally unacceptable and really poor service by AGL.<BR />I have been looking online, there is no posting which tells whats the status.</P><P>&nbsp;</P> Mon, 04 Mar 2024 11:17:38 GMT https://neighbourhood.agl.com.au/t5/Internet-General/Castle-Hill-AGL-internet-outage/m-p/35352#M642 Huzaifa 2024-03-04T11:17:38Z https://neighbourhood.agl.com.au/t5/Internet-General/Castle-Hill-AGL-internet-outage/m-p/35355#M644 <P>You should call them and ask to speak to their escalation team. Stop wasting time taking to their level 1 tech support team in this scenario. I wasted so much time with them recently. They are just reading from the script.</P> Mon, 04 Mar 2024 20:58:26 GMT https://neighbourhood.agl.com.au/t5/Internet-General/Castle-Hill-AGL-internet-outage/m-p/35355#M644 markkong 2024-03-04T20:58:26Z