topic Re: 7pm..AGL support have gone in Internet - General

7pm..AGL support have gone

Rowdy1961 — Tue, 20 Feb 2024 09:53:05 GMT

Internet is down, its been out since 7pm. How can there be no tech support after 6pm.!

Yes everything reset. Nothing.

All lights are on on the NTU.

I can ping ok but i assune the DNS has fallen over.

This is the 3rd outage in a fortnight. Having to work like this is so annoying and the lack of network support by AGL is inexcusable

Re: 7pm..AGL support have gone

Emerld88 — Tue, 20 Feb 2024 10:04:01 GMT

Same! I am dropping AGL, internet is soo unreliable and they just turn off chat with no explanation of what is happening?

I also was waiting nearly two weeks for them to connect a new property and only when I called them as to why no progress was made for set up did they tell me oh yeah there's no connection at all we need to send a technician to fix that. Pathetic!

Re: 7pm..AGL support have gone

Robneilz — Tue, 20 Feb 2024 10:15:57 GMT

Is this NSW??? Outages only say issues in QLD 😡

Re: 7pm..AGL support have gone

Emerld88 — Tue, 20 Feb 2024 10:52:07 GMT

Yep nsw! Seems to be working OK for me now thankfully but geez a 3hr plus window of essentially no internet ..... pretty ridiculous when there was no actual nbn outage....

Re: 7pm..AGL support have gone

Angel82 — Tue, 20 Feb 2024 11:21:53 GMT

Ours has been out since 230pm. This is beyond unacceptable with NO communication from AGL as to wtf is going on.

Anyone suggest a better company to change to?

Re: 7pm..AGL support have gone

Rowdy1961 — Tue, 20 Feb 2024 11:44:01 GMT

Yea and AGL have shut there tech support for the night. iT support is 24x7

Re: 7pm..AGL support have gone

Rowdy1961 — Fri, 23 Feb 2024 22:13:50 GMT

Does AGL answer these discussions?

Re: 7pm..AGL support have gone

Rowdy1961 — Fri, 23 Feb 2024 22:14:58 GMT

Yes iit was SYDNEY

Re: 7pm..AGL support have gone

Hannah_AGL — Thu, 29 Feb 2024 02:48:20 GMT

HI @Rowdy1961

I am sorry to hear about your NBN issues over the weekend.

Our technical support team are open from 8am - 8pm AEST Monday - Sunday.

There was an unplanned NBN outage in NSW due to degradation, you can view this information here: https://telcostatus.agl.com.au/.

The NSW outage was resolved at 6:48 am this morning, 26.02.2024.

If the issues are continuing, please unplug your modem for 2 minutes, then plug the modem back in and wait several minutes, if the issues continue after this, please follow this troubleshooting guide: https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/internet-troubleshooting-and-outages.

If after all this is completed, and the issues are continuing, please contact us, so that we can go through further troubleshooting with you and investigate it further.

Kind Regards, Hannah!