https://neighbourhood.agl.com.au/t5/Internet-General/nbn-connection/m-p/35059#M610 <P>agl is the default provider of my builder and that is the reason why i requested a nbn connection so that it would be all bundled together.</P><P>when i made the request, i provided all the relevant information. clearly said that it was a knockdown and rebuild but it seems the terminology was not familiar to the person i was communicating with. i was surprised/wondering when they called for the activation, almost a month later, they were asking if the light on the nbn box is on. how can there be light if there is no connection from the street to the house?</P><P>just made another appointment. another wait and just wasted the leave i just took for the first appointment.</P><P>i would highly recommend training for their overseas call centre of australian words.</P><P>&nbsp;</P> Thu, 08 Feb 2024 01:38:25 GMT atm 2024-02-08T01:38:25Z https://neighbourhood.agl.com.au/t5/Internet-General/nbn-connection/m-p/35059#M610 <P>agl is the default provider of my builder and that is the reason why i requested a nbn connection so that it would be all bundled together.</P><P>when i made the request, i provided all the relevant information. clearly said that it was a knockdown and rebuild but it seems the terminology was not familiar to the person i was communicating with. i was surprised/wondering when they called for the activation, almost a month later, they were asking if the light on the nbn box is on. how can there be light if there is no connection from the street to the house?</P><P>just made another appointment. another wait and just wasted the leave i just took for the first appointment.</P><P>i would highly recommend training for their overseas call centre of australian words.</P><P>&nbsp;</P> Thu, 08 Feb 2024 01:38:25 GMT https://neighbourhood.agl.com.au/t5/Internet-General/nbn-connection/m-p/35059#M610 atm 2024-02-08T01:38:25Z