topic Re: Internet connection issue in Internet - General

Internet connection issue

Trin — Fri, 19 Jan 2024 05:04:00 GMT

I have applied for internet connection for my new house, AGL said you have to contact previous owner to disconnect the internet connection then AGL can provide the internet connection, when i contact the previous owner they said they never had any internet connection for that house.

Re: Internet connection issue

Hannah_AGL — Tue, 23 Jan 2024 22:32:22 GMT

Hi @Trin,

If you have been advised that you have to contact the previous owner to disconnect the internet, its due to nbn stating there is a current connection at the property.

If you have contacted the old provider, and they state that there was never an NBN connection at the property, you will need to provide a proof of address / proof of occupancy. This can be something like rates notice, utility bill, your lease agreement or deed to the property, please contact us by either calling 13 12 45 or chatting with us through our website or app to go through this process.

Kind Regards,

Hannah

Re: Internet connection issue

Bibek_S — Thu, 22 Aug 2024 20:53:16 GMT

Could i please get help from a technician to connect my internet?
i am not being able to connect the internet or don’t know if i have any internet.

They told me internet start from yesterday but here i am with no idea of internet.
Tried to call but not reachable to humans.
i don’t want my money to go down the drain without using internet.

Re: Internet connection issue

AGLZAC — Fri, 23 Aug 2024 01:09:45 GMT

Hi Bibek,

I am going to privately message you to get further information to help you.

Regards,

Zac

AGL Telco

Re: Internet connection issue

jeffred110 — Sun, 07 Dec 2025 17:49:51 GMT

I can't connect with my eero modem home internet.

I cheated cable and everything