No internet or too slow speed prior to bill

Liz_13 — Sun, 14 Jan 2024 23:37:45 GMT

In last 6months I have noticed that prior to my AGL bill is generated, my internet stops working. I have to restart my modem and wait until next day. I always have found it weird and thought to report this whether others also encountered the same instance.

Moreover, My internet plan should allow me 100/20 download/upload speed. Two weeks before there was no internet. since last week internet speed is low.

Since I am not stopping to pay my bill, I am fully entitled to receive my service accurately to my plan.

Re: No internet or too slow speed prior to bill

Natasha_AGL — Fri, 19 Jan 2024 03:48:38 GMT

Hi,

I am sorry to hear that you are facing issues with your nbn connection. I have directly messaged you to get some more information about this.

Kind regards,

Natasha.

topic No internet or too slow speed prior to bill in Internet - General

No internet or too slow speed prior to bill

Re: No internet or too slow speed prior to bill