topic Internet connection slow in Internet - General

Internet connection slow

GordonB12 — Wed, 22 Sep 2021 05:53:22 GMT

Nobody answers the phone 6 calls within the last week

CHAT DOESNT WORK

PHONE DOESNT WORK

E-MAIL ARE USELESS

5 e-mails no response

The Internet needs to be reset by me 3-5 times daily as the connection drops

Current speed 5 MPS

promised 65+ MPS

nobody calls or e-emails back other the billing which is always on time

SO IN A SHORT VERSION, THEY DONT CARE THEY ONLY WANT TO COLLECT THE $$$$$$$$

THEY ARE SCARED TO TALK TO YOU OR EVEN SIMPLY E-MAIL

Re: Internet connection

Birdy10 — Sun, 07 Feb 2021 02:22:47 GMT

Internet connection new service

Re: Internet connection

adamcwhite — Thu, 08 Jul 2021 13:27:14 GMT

Try switching to the google dns by following these instructions https://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/

I just put Agl internet on in a new residence and the Agl DNS servers are crap and browsing speed is unbearably slow. Not sure if it’s how the nbn router Agl sent is configured as the router password that’s on the back doesn’t work to access the admin. As soon as I added the google DNS servers 8.8.8.8 and 8.8.4.4 to my pc/Mac/phones/tablets then the internet speeds up from dial up type speeds to what nbn should be.

Re: Internet connection

Panda — Fri, 09 Jul 2021 13:18:41 GMT

Shame no reply half a year later...

Re: Internet connection

dunks76 — Tue, 21 Sep 2021 08:03:59 GMT

Well this worked a treat...found this solution while waiting 20 mins on hold with 40 other chumps to just fix it myself.

Time to find another service

Re: Internet connection

Panda — Wed, 22 Sep 2021 10:21:13 GMT

I'm not confident the issue is AGL's fault. The 20 minute wait time is a reasonable point to be dissatisfied about, though. I assume AGL aims to answer 60%+ of calls within 60s unless you're calling a sales channel.

Re: Internet connection slow

Dee1984 — Tue, 10 Oct 2023 09:20:40 GMT

I pay for the top speed for more then the amount of ppl who should be all on at once yet it’s just the 2 of use and it is for EVERRRRR dropping in and out DRIVING ME NUTS CALLED YET STILL NO ONE HAS SOLVED OF COMPASSAT OR HAVE THE Audacity to call me back,

Re: Internet connection slow

Tristar7 — Wed, 24 Jul 2024 12:17:38 GMT

Yeah I'm having serious issues I never had with other service providers... And I'm switching to another one. At this stage, I'm hating both my mobile phone plan and my NBN plan and the experience has been pretty bad.

Re: Internet connection slow

Sheena_AGL — Fri, 26 Jul 2024 00:57:04 GMT

Hi @Tristar7
We are really sorry to hear about the experience you are having and we would love to look further into this and resolve the issue for you.
If you can please give us a call on 131 245 we would love to look into this.

Thank you, Sheena
AGL Telecommunications