topic Re: Internet outage in South Australia besides Lonsdale and Greenfields? in Internet - General

Internet outage in South Australia besides Lonsdale and Greenfields?

JacobMunro — Wed, 20 Dec 2023 09:38:35 GMT

The website has listed a partial outage in SA in two suburbs far away from each other, and meanwhile my internet is down somewhere else entirely. Has anyone else in the Adelaide region lost internet around 7:30 tonight?

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

prawn — Wed, 20 Dec 2023 09:49:50 GMT

Yep - lost net at 7:14pm - Semaphore

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

Nicsch1 — Wed, 20 Dec 2023 09:52:48 GMT

Yes, out in Croydon since 7:30

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

JacobMunro — Wed, 20 Dec 2023 10:07:10 GMT

A bit annoying that it happened right when they shut down the call centre for the night... Told the chat was 24 hours but sure enough humans don't check it after 6. I hope they know SA is down.

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

Fred99 — Wed, 20 Dec 2023 10:34:46 GMT

Yep, North Haven is down, although NBNCO website suggests it up?!? I’m also annoyed that the chat doesn’t work and there is no technical support after hours. Searching for a better provider tomorrow I think.

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

JBee — Wed, 20 Dec 2023 10:58:11 GMT

St Clair is out too, and no help from agl until 8am tomorrow!

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

Fletcher — Wed, 20 Dec 2023 11:09:34 GMT

We’re out in Woodville Gardens

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

Ata — Wed, 20 Dec 2023 11:22:38 GMT

Out in Coromandel Valley 😞 Very annoying that there is no support through call or chat. I just changed my internet from Launtel to AGL and am thinking maybe I shouldn't have!! Their support was extraordinary!

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

JJAV — Wed, 20 Dec 2023 11:44:31 GMT

Outage in Seaton too. Can confirm there is no NBN outage and it is in fact an AGL outage. Very disappointing especially since there has been no notification of this.

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

Ld2 — Wed, 20 Dec 2023 13:31:24 GMT

Still out? We’re out in seaton

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

JBee — Wed, 20 Dec 2023 20:06:19 GMT

And it's still out in St Clair 11 hours later, and still agl help is not open.

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

Ata — Wed, 20 Dec 2023 20:51:15 GMT

Same here. I think someone just switched off the internet and left for the night. That's aweful internet and aweful customer service. It is like they want to make sure you won't stay with them 😄

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

prawn — Wed, 20 Dec 2023 21:08:15 GMT

AGL support said it was a damaged fibre line and engineers are fixing the problem - 7:35 this morning

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

3600 — Wed, 20 Dec 2023 21:21:31 GMT

Internet has been down 12hrs now and I’m in QUEENSTOWN. No email, text msgs, or any update from AGL.

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

JacobMunro — Wed, 20 Dec 2023 21:26:32 GMT

I just got off the phone with AGL, they're blaming the Nbn for it. Nbn website still says there's no outage. Has anyone checked with friends/family who aren't with AGL if they have an outage?

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

3600 — Wed, 20 Dec 2023 22:01:36 GMT

QUEENSTOWN just got internet back

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

NeilC — Sun, 18 Feb 2024 09:40:14 GMT

@JacobMunro,

I have been with TPG since 8 jan 2012, have had ADSL and NBN services with them from four locations.

Now TPG are a phone and internet provider, never liked their phone service as the coverage has never been any good and its still about the same as the phone service that AGL supplies now.

Personally I use ALDI's piggy back Telstra service which only costs $25 a month and data rolls over.

I also have a Telstra phone that costs $35 a month but when on the road between Aldi and Telstra if the is a phone service I have it.

Now I believe that AGL started life as a GAS and ELECTRICITY Supplier and Retailer, why would anyone suddenly think that AGL could be become a PHONE and INTERNET provider.

At the moment they cannot even supply billing services to their GAS and Electricity customers correctly.

Now all that AGL supplies to its NBN customers is IP Numbers and DNS services and that does not appear to be very reliable at the moment.

However, they can always state that the issue may be with NBN.

In the 12 years I have been with TPG I have only had to phone them once, this was because the NBN router down the road (757 metres away) was dropping out, they contacted NBN co and within 15 mins I was talking with the NBN tech.

He could see the issue and within another 30 mins NBN Co was in the street and resolved the issue.

Since that issue 5 years ago I have had no more issues, have always supplied my own router and never had any issues in setup when I have moved houses.

Now TPG owns the following companies:

TPG; iiNet; Internode; Vodafone Australia; Lebara; AAPT; Felix Mobile

As you can see they are a Communications Company

AGL claims:

Onseller of Mobile services and NBN services.

I know who I will stay with.

Re: Internet outage in South Australia besides Lonsdale and Greenfields?

NeilC — Mon, 19 Feb 2024 09:28:11 GMT

@prawn

Yep one fibre line affected all of these suburbs and it wasn't a NBN outage.

AGL only supplies a service supplied by NBN.

Yep trust an electricity retailer to supply your internet services.