topic INTERNET NOT WORKING in Internet - General

INTERNET NOT WORKING

Aasha12345 — Mon, 18 Dec 2023 22:42:07 GMT

I'm in Adelaide CBD (5000), and my WiFi is not working again!!! So frustrating...same issue happened last weekend - AGL customer service isn't really helping!

Re: INTERNET NOT WORKING

David_AGL — Wed, 27 Dec 2023 04:34:07 GMT

Hi @Aasha12345,

Is this an issue with your local WiFi or your connection to the internet? First of all I'd check whether there's any outages reported to the NBN network in your area at https://telcostatus.agl.com.au/, but if everything looks clear there, take a look at our troubleshooting help page at https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/internet-troubleshooting-and-outages

If you've ruled out the most common issues and you need some more assistance, give AGL support a call during business hours and they'll be happy to assist.

Re: INTERNET NOT WORKING

Aasha12345 — Sat, 30 Dec 2023 03:39:19 GMT

Thanks @David_AGL

But it's hardly helpful when this information isn't provided in a timely manner. A response after two weeks seems very late, and having to wait for an hour to get someone on the phone is also not really great customer service...

Would be awesome to get a response within a couple of hours.