topic Re: No internet connectivity in Internet - General

No internet connectivity

Grantswart — Fri, 08 Dec 2023 22:59:10 GMT

No internet connectivity. I have been trying to get through to the call centre for over two hours.

Re: No internet connectivity

Grantswart — Fri, 08 Dec 2023 22:59:40 GMT

I have also rebooted a few times.

Re: No internet connectivity

Aasha12345 — Fri, 08 Dec 2023 23:10:50 GMT

No internet for several hours here in Adelaide CBD.... Been on the call waiting for 30 minutes for AGL employee to pick up. AGL website doesn't mention any outages. I need internet to work!

Re: No internet connectivity

JP1 — Sat, 09 Dec 2023 00:41:24 GMT

Yeah I have the same issue I’m in the Adelaide CBD as well

Re: No internet connectivity

Aasha12345 — Sat, 09 Dec 2023 00:55:04 GMT

Have you tried calling AGL? I'm on hold still and can't find any info on their website about outages....

Re: No internet connectivity

JP1 — Sat, 09 Dec 2023 01:02:09 GMT

I haven’t called yet. I tried the chat option and and it’s interesting that it’s not available on weekends. But looking that someone has been waiting on the line for 2 hrs I have not hope getting through. And yeah there’s not outage communication in the area. Does your Eero Device just has the red light on?

Re: No internet connectivity

Aasha12345 — Sat, 09 Dec 2023 01:03:34 GMT

I have a TP link modem and the internet button is not lighting up (usually it should be green)

I'm still on hold..... Very frustrated with AGL.

Re: No internet connectivity

Aasha12345 — Sat, 09 Dec 2023 01:24:14 GMT

INTERNET FIXED: I plugged ethernet cable (from NBN box) directly into my laptop. The internet was working on laptop.

Called AGL and told the person that. He ran a troubleshoot test and asked me to connect ethernet back into the modem. WiFi restored.

Re: No internet connectivity

JP1 — Sat, 09 Dec 2023 01:30:39 GMT

just checked mine is back on too. Thank you 🙏 We owe you one lol

Re: No internet connectivity

Aasha12345 — Mon, 18 Dec 2023 22:32:55 GMT

I'm in Adelaide CBD (5000), and my WiFi is out again!!! So frustrating...same issue happened last weekend.