topic Re: Upgraded Internet, Slow Performance in Internet - General

Upgraded Internet, Slow Performance

DGD — Mon, 07 Aug 2023 10:13:27 GMT

It's disappointing. I recently upgraded and received an email from AGL advising 'your new AGL internet plan is ready'.
However, my internet remains abysmal. The results are below.

Re: Upgraded Internet, Slow Performance

David_AGL — Wed, 09 Aug 2023 06:18:31 GMT

Hi @DGD , sorry to hear you're seeing disappointing speeds. What plan did you upgrade to?

Re: Upgraded Internet, Slow Performance

Rose93 — Sun, 25 Feb 2024 00:57:36 GMT

I'm also upgraded the internet but speed is still the same

plan is Home superfast to Home ultrafast.

It doesn't any higher at 210mb/s

it's not my modem problem, my modem is can accommodate up to 5000mb/s

Re: Upgraded Internet, Slow Performance

Hannah_AGL — Sun, 25 Feb 2024 23:36:46 GMT

Hi @Rose93,

I am sorry to hear that your still experiencing issues with your speeds!

For troubleshooting steps, please visit: https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/internet-troubleshooting-and-outages.

If you have completed all this and the issues are continuing, please directly connect your device (laptop/computer) to your NBN box (if you only have a modem, please plug it into the modem) by using an ethernet cable, over the course of 2 hours, please complete 3 speed tests at different times via https://www.speedtest.net/, please screenshot the speed tests completed on the device that is connected to your modem/nbn box, once you have completed this, please call us on 13 12 45 to raise this with nbn.

Kind Regards, Hannah