nbn connection

quocminhh — Mon, 10 Jul 2023 03:20:13 GMT

Hello,

I signed up for the 100mbps NBN plan of AGL.

I received the modem from AGL.

My building already had FTTB NBN.

But until now, I have not received any email or sms about NBN connection from AGL. I tried plug in the modem and connect, it just said "No internet" and the website I browsed will turn to "Cannot find your DNS address" ( obviously since AGL have not provided me wifi yet )

Also, will AGL need to connect and provide NBN wifi physically at the building ? Since we will need to submit a form to the building to provide access permission into the server room.

What should I do now ?

Thank you very much.

Re: nbn connection

David_AGL — Tue, 11 Jul 2023 04:14:04 GMT

Hi @quocminhh , if you received a modem from us, there also should have been some instructions provided in the box for getting set up. Have you followed those? What modem did you receive?

topic nbn connection in Internet - General

nbn connection

Re: nbn connection