topic Re: Awful internet in Internet - General

Awful internet

DGD — Mon, 29 May 2023 09:31:03 GMT

Hi AGL,

This is disappointing.

Please do the fair thing and provide me with a partial refund for my last internet bill.

I did not sign up for this abysmal performance. See results from a recent speed test below.

Regards,
Delano

Re: Awful internet

jayden_AGL — Thu, 01 Jun 2023 23:50:18 GMT

Hi @DGD , I'm sorry to hear that you're service hasn't been up to scratch. Can I ask if you've been in touch with our support team regarding your speeds?

Re: Awful internet

TanLe — Tue, 06 Jun 2023 10:16:50 GMT

oh wow. im experiencing the same thing. others in the same boat.

Re: Awful internet

David_AGL — Tue, 06 Jun 2023 11:20:31 GMT

Hi @TanLe, sorry to hear that. Can you provide more detail about the issues you're seeing?

Re: Awful internet

Nexus51 — Sun, 11 Jun 2023 12:05:02 GMT

I think just about everyone on AGL internet is getting these issues. I am on the 1000/50 plan and after 5pm my speeds drop to 20mb

Re: Awful internet

Chris_C — Sun, 11 Jun 2023 15:06:53 GMT

I’m experiencing the same issue. Got AGL internet connected a few days ago.

Every day from 6PM to 11PM, the speed is horribly unstable. Drop-outs, extremely slow upload speed, webpages can’t load etc.

Took speed tests every day, the following speeds were what I bought for?

I’ve checked the forum here, lots of people having the same issue. This is definitely AGL network issue. AGL is not resolving the issue still, people resolved the issue by changing ISP. After changing ISP, no more such issues.

Re: Awful internet

TanLe — Thu, 15 Jun 2023 11:22:08 GMT

@David_AGL I am seeing slow internet speeds. under 4 mbps!