topic Re: NBN internet outage 2nd time in Internet - General

NBN internet outage 2nd time

Chrischiang — Tue, 07 Feb 2023 14:07:38 GMT

My suburb postcode is 4125 and this is the second time of NBN outage since I joined AGL in this January.

Re: NBN internet outage 2nd time

Shaggi — Tue, 07 Feb 2023 21:11:20 GMT

I'm in post code 4030 and mine is still down from 8.30am yesterday. Don't know what's going on.

Re: NBN internet outage 2nd time

Shaggi — Tue, 07 Feb 2023 21:11:58 GMT

No internet still this morning.

Re: NBN internet outage 2nd time

John-T — Fri, 24 Feb 2023 03:25:29 GMT

@Chrischiang @Shaggi

1st, try AGL's internet phone tech line support,

If you want to see something tangible immediately then try the below.

https://telcostatus.agl.com.au

Failing that then have a look see here.

https://www.nbnco.com.au/support/network-status

If everything looks good there then try the tips here.

https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/internet-troubleshooting-and-outages

If still no luck then I would recommend ringing AGL direct again to see what can be done, This depends on a few factors IE: NBN issue or Southern Phone issue.

My post takes into consideration that the modem settings have not been dropped as I have commonly seen in the past.

Regards

John