topic Account setup in in Internet - General

Re: Account set up in progress

Jacqueline1 — Tue, 21 Feb 2023 02:02:49 GMT

Hi it has also been going on 4 weeks and my account also says setup in progress on my side to. I am also waiting for my internet to be setup everything has been delivered but nothing works when I try to set it up

Many thanks for the help

Account setup in

Jacqueline1 — Tue, 21 Feb 2023 03:26:23 GMT

Hi there my account on AGL app still remains setup in progress after almost 4 weeks. I am not able to view or pay online as I can't see the outstanding amount

My internet modem has been delivered and when I try to set it up it says the network is not found

Please can someone help with finalizing the setupnof my energy account and my internet connection

Many thanks

Re: Account set up in progress

David_AGL — Tue, 21 Feb 2023 04:10:24 GMT

Hi @Jacqueline1 ,

Sorry to hear you're having trouble getting online. Have you checked out our guide to getting set up?

Which stage of the process are you having trouble with?

Re: Account setup in

-Olgi- — Tue, 21 Feb 2023 22:48:27 GMT

Hi @Jacqueline1,

Thanks for getting in touch. We want to help with setting up your modem, however we can't do it here, sorry!

Please contact our NBN team via our website, so we can assist you further.

Kind Regards,

-Olgi-