topic Re: Account set up in progress in Internet - General

Account set up in progress

gretapearson123 — Fri, 10 Feb 2023 04:45:58 GMT

Hi! I am not sure why, however my AGL Internet account seems to be 'still in progress.' I have recently taken this account over from a previous housemate, and the internet connection is working fine. However I am receiving 'urgent' text messages from AGL who will cut off my connection if I do not call them?

I also want to track my usage for the month on my account - but it is still in process?

Not sure how I can fix this.? please help 🙂

Thanks!

Greta

Re: Account set up in progress

David_AGL — Mon, 13 Feb 2023 05:56:03 GMT

Hi Greta,

How long has it been since you took over the account?

Re: Account set up in progress

gretapearson123 — Mon, 13 Feb 2023 06:40:17 GMT

Hi David,

It has been about 4 weeks now.

Thank you

Re: Account set up in progress

David_AGL — Mon, 13 Feb 2023 22:55:40 GMT

Hi Greta,

Ok, that should certainly be enough time to complete setup. This may be a technical issue with your account. Please shoot me a private message with your account details (click my name), and I'll see if I can follow up.