topic Re: Internet outrage in Internet - General

Internet outrage

Fatusta — Sat, 11 Feb 2023 10:25:11 GMT

No internet for practically all day in my postcode area of 6163. Tried restarting modem ..etc. Nothing. No notice from AGL. Dropout rate is increasingly bad. Come on AGL. Do something or allow me to opt out.

Re: Internet outrage

David_AGL — Mon, 13 Feb 2023 05:54:48 GMT

Hi @Fatusta ,

Sorry to hear about your connection strife. I don't see anything listed in terms of outages for your postcode, so if you're still having trouble with dropouts or sustained disconnection, I'd suggest you get in touch with our phone support. Be aware that our call centre has been very busy recently, so there's likely to be an extended hold time, unfortunately.

Re: Internet outrage

NeilC — Mon, 13 Feb 2023 12:18:42 GMT

@Fatusta

I suggest you look at https://www.nbnco.com.au/support/network-status to see if you are having an outage.

I am with TPG and had 27 outages in one 24 hour period, NBN got involved after I contacted my retailer and within 24 hours everything was perfect.

I know its funny giving a LINK to the internet when you don't have the internet but you can use your phone.

Have you tried looking at the logs on your Modem to see if that can shed some light on your issues.

Re: Internet outrage

David_AGL — Mon, 13 Feb 2023 22:50:36 GMT

@NeilC,

I know you're not on AGL Internet, but just FYI, we also have our own network status page at https://telcostatus.agl.com.au that will include AGL-specific outages.

Re: Internet outrage

Fatusta — Tue, 14 Feb 2023 07:08:17 GMT

THANK YOU DAVID. I HAVE DONE SO. APPOINTMENT MADE TODAY BUT WAS CANCELLED BY AGL LAST MINUTE. THEY SAID NO PROBLEM DETECTED SO THEY CANCELLED IT. BUT I WAS STILL RECEIVING NO INTERNET. I CALLED TO COMPLAIN AND NOW NEW APPOINTED FOR THURSDAY. I REALLY HOPE THIS GETS SORTED OTHERWISE I WILL HAVE TO RESORT TO LEGAL MEANS OR THE OMBUDSMAN ROUTE.

Re: Internet outrage

Fatusta — Tue, 14 Feb 2023 07:09:59 GMT

THANKS. GOT IN TOUCH WITH TECH SUPPORT AND WATING FOR THEM TO TURN UP ON THURSDAY

Re: Internet outrage

David_AGL — Tue, 14 Feb 2023 22:20:42 GMT

@Fatusta

Good to hear. I hope they get your issue sorted out.