topic Re: Internet outage in Internet - General

Internet outage

AmitS — Sun, 22 Jan 2023 08:38:31 GMT

No internet in my home. NBN website says all operational, AGL teleco status says performance degradation in Vic. Is NBN down in South Morang?

Re: Internet outage

Harbs1973 — Mon, 23 Jan 2023 10:23:39 GMT

Terrible company my internet hasn’t worked all day. Also on the 15th of Jan out most of the day. Nearly every day down at least an hour. I have got a discount for 12 months for NBN but honestly not worth it as internet is completely unreliable. They have given up trying to fix it tonight as next update 10 am tomorrow. I am porting to a more reliable company. Waited 65 minutes on hold as NBN website reported no outages in my area. It appears to be only AGL systems. Asked operator if I am entitled to a credit for outage. She replied no.

Re: Internet outage

Anhky — Mon, 23 Jan 2023 10:44:46 GMT

Same with me I think only way to fix it is transfer back to my nbn before

Re: Internet outage

Harbs1973 — Mon, 23 Jan 2023 11:03:57 GMT

They seem incapable of fixing faults within AGL system. The wholesaler NBN is active sadly AGL system down Tasmania, Victoria and parts of NSW’s. Next update 10am tomorrow. It’s lucky now porting only takes hours to a couple of days to leave.

Re: Internet outage

Anhky — Mon, 23 Jan 2023 11:15:08 GMT

Communication is terrible lags I call in at 4:30 pm waiting on phone more than one hr to listen broadcast.and then at 6 pm i here the voice say something like team members working is 10-6 pm Monday to Friday and say call back tomorrow and auto hang up. Only one think is service good and all way on time is billing

Re: Internet outage

Anhky — Mon, 23 Jan 2023 18:39:48 GMT

Do you have internet yet? I till didn’t have it until now

Re: Internet outage

Kerry11 — Mon, 23 Jan 2023 18:42:32 GMT

Mine is the same , I’m in Doncaster. tTV streaming services are still working

Re: Internet outage

Anhky — Mon, 23 Jan 2023 23:12:49 GMT

Can’t believe with the service no one pick up phone or reply text to me form yesterday and even now

Re: Internet outage

Anhky — Tue, 24 Jan 2023 03:58:01 GMT

Hi please tell me did you got back to internet yet? Because I’m till didn’t

Re: Internet outage

AmitS — Tue, 24 Jan 2023 04:32:22 GMT

Yes it was working for me after couple of hours

Re: Internet outage

Kerry11 — Tue, 24 Jan 2023 04:41:03 GMT

No i have none with AGL. I've changed providers

Re: Internet outage

Anhky — Tue, 24 Jan 2023 04:43:23 GMT

That the best thing you doing today buddy im do it now