topic Re: Internet outage in Internet - General

Internet outage

PieterP — Tue, 22 Nov 2022 06:11:53 GMT

Today I was on hold for over 30min as I wanted to find out why my internet was not working.

Only to get to someone saying it is a wider problem they are working on.
Can AGL send out a notification on twitter and Facebook advising their customers of the outage. this will save a lot of time for customers staying on hold and freeing up your helpdesk.

Re: Internet outage

snairn — Tue, 22 Nov 2022 09:05:04 GMT

100% agree. Had (well still having) the same problem now. Just no communication on something quite important really. A lot of people now depend on the internet to do their work from home etc.

Re: Internet outage

David_AGL — Fri, 26 May 2023 02:01:26 GMT

Hi @PieterP,

Thanks for the feedback - We have this outage page where you can access up to date information on outages http://agl.com.au/telcostatus, However I agree there needs to be better and more proactive communication about outages.

Re: Internet outage

PieterP — Wed, 07 Dec 2022 22:38:49 GMT

It would be good if AGL can put this link somewhere easy to find on their website.

Re: Internet outage

bsidey3 — Thu, 15 Dec 2022 08:00:06 GMT

the correct address is https://telcostatus.agl.com.au/

Re: Internet outage

PaulFitz — Sun, 26 Feb 2023 23:47:07 GMT

Is this still an issue? I have a wonderfully "fast" 1.67 mbs download at the moment. Can barely load the chatbot app 😞

Re: Internet outage

PaulFitz — Mon, 27 Feb 2023 00:00:56 GMT

I did reboot my mode and now the download is less than 1mbs.

Re: Internet outage

Kylz — Mon, 22 May 2023 11:02:24 GMT

When will the internet problem be fixed. Still no internet here