https://neighbourhood.agl.com.au/t5/Internet-General/BYO-internet-modem-setup/m-p/29084#M113 <P>I have a new internet account and using a Telstra modem. Need help to set it up...</P><P>&nbsp;</P><P>I have logged in and set the username and password as acc×××××× but it's still not working.&nbsp;</P> Sun, 20 Nov 2022 21:07:24 GMT Ashwin 2022-11-20T21:07:24Z https://neighbourhood.agl.com.au/t5/Internet-General/BYO-internet-modem-setup/m-p/29084#M113 <P>I have a new internet account and using a Telstra modem. Need help to set it up...</P><P>&nbsp;</P><P>I have logged in and set the username and password as acc×××××× but it's still not working.&nbsp;</P> Sun, 20 Nov 2022 21:07:24 GMT https://neighbourhood.agl.com.au/t5/Internet-General/BYO-internet-modem-setup/m-p/29084#M113 Ashwin 2022-11-20T21:07:24Z https://neighbourhood.agl.com.au/t5/Internet-General/BYO-internet-modem-setup/m-p/29093#M114 <P>Hi <a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/114991">@Ashwin</a>. Did you use ACC capitalized?<BR /><BR />Another possibility with a BYO modems is that you may need to simply leave the PPPoE login/password fields blank.</P> <P>&nbsp;</P> <P>If you've tried both of these and neither is working for you, you may need to get in touch with AGL support.</P> <P>&nbsp;</P> <P>When you do get it resolved, it would be fantastic if you could share the model of the modem you're using and the solution that worked for you - this might help others using the same BYO device.&nbsp;</P> Tue, 22 Nov 2022 03:07:08 GMT https://neighbourhood.agl.com.au/t5/Internet-General/BYO-internet-modem-setup/m-p/29093#M114 David_AGL 2022-11-22T03:07:08Z