topic Re: Internet connection issue in Internet - General

Internet connection issue

akhilsivanss — Tue, 17 Jun 2025 11:13:55 GMT

Hi,

I’m experiencing internet connection issue. No internet to able to access at the moment. NBN device downstream light is keep blinking.

Re: Internet connection issue

Sheena_AGL — Fri, 20 Jun 2025 00:37:09 GMT

Hi @akhilsivanss
Thanks for reaching out to us. We understand how frustrating it is not to have a working internet service, and we sincerely apologize for the inconvenience.

A flashing downstream light usually means the connection is still being established. If the online light is on, it's likely the NBN box is undergoing a firmware upgrade. In the meantime, please try turning off your NBN box for 30 seconds, then switching it back on.

If the issue continues, feel free to contact us on 131245 or via our live chat platform - our team is ready to help.
Warm regards, Sheena
AGL Telecommunications

Re: Internet connection issue

loxucedena — Mon, 30 Jun 2025 05:34:54 GMT

Hi @akhilsivanss, Sheena’s advice to restart the NBN box is spot-on! If the downstream light keeps blinking after the reset, double-check the cables are securely connected, as loose connections can sometimes cause this issue. Let us know how it goes!