topic Re: AGL Internet not working in Internet Accounts & Plans

AGL Internet not working

lachlano — Fri, 07 Aug 2026 09:21:10 GMT

Anyone else's internet stop working after getting a notification saying they were transferred to aussie broadband? I was on call with tech support for about 2 hours, eventually they said it was a problem with my router, so I went and bought a new one, and now can't connect the new router to the internet either!

Re: AGL Internet not working

ChrisE_AGL — Tue, 18 Aug 2026 01:59:49 GMT

Hi @lachlano

I apologize for the delay in my response.

We do have a troubleshooting guide on our website.

However, I believe you have already done the best approach possible by contacting our support team directly, while what they suggested hasn't assisted I would encourage you to reach out again so our team can look further into this for you.

Thank you, Chris