topic Re: NBN Plan change without notifying me in Internet Accounts & Plans

NBN Plan change without notifying me

Hell — Wed, 29 Apr 2026 09:55:12 GMT

Why did AGL change my internet plan without asking me, I was on home fast with 500/50, got an email today saying you had changed my plan to home fast with 100/20. No notification, no email, no contact at all. Not impressed, increased the price of my plan while reducing the speed by 80%.

Re: NBN Plan change without notifying me

ChrisE_AGL — Thu, 30 Apr 2026 05:37:22 GMT

Hi @Hell

Thank you for your post

This is unusual that this happened. I'm going to send you a Private Message to get some further information to assist you further with this.

Thanks Chris

Re: NBN Plan change without notifying me

skyosh — Fri, 01 May 2026 03:20:44 GMT

I also received an unexpected email this morning (10:40am, 1 May 2026) stating, “We’ve set up your new nbn plan…”.

This is the first communication I’ve had regarding any change.

The new plan appears to move me from $94/month for 500/50 Mbps to $109/month for 87/18 Mbps, which is a significant downgrade in both price and performance.

There was no prior notice, explanation, or consent requested for this change. That is not acceptable.

Re: NBN Plan change without notifying me

ChrisE_AGL — Fri, 01 May 2026 04:53:53 GMT

Hi @skyosh

Thank you for bringing to my attention that you have encountered this. I'm currently looking into this.

I'm going to send you a Private Message to get some further information from you.

Thanks, Chris

Re: NBN Plan change without notifying me

Hell — Fri, 01 May 2026 10:42:34 GMT

Yeah my plan was changed to the same thing, and there also seems to be price rises that we also have not been advised about. I have FTTP as well and it seems the plan that I was changed to doesn't even work with FTTP..

Re: NBN Plan change without notifying me

AidanK — Sat, 02 May 2026 01:54:04 GMT

Same here, my plan seems to have stayed the same, but they just upped the prices. No warning at all.