topic Total new charges and credits in Internet Accounts & Plans https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/Total-new-charges-and-credits/m-p/41483#M560 <P><STRONG>Subject:</STRONG> Complaint Regarding Incorrect Internet Bill Charges</P> <P><STRONG>To Whom It May Concern,</STRONG></P> <P>I am writing to formally raise a complaint regarding the most recent internet bill issued to me. My details are as follows:</P> <UL> <LI> <P><STRONG>Name:</STRONG> [removed personal details]</P> </LI> <LI> <P><STRONG>Account Number:</STRONG> [removed personal details]</P> </LI> <LI> <P><STRONG>Billing Address:</STRONG> [removed personal details]</P> </LI> </UL> <P>Upon reviewing my bill for the period <STRONG>02 August 2025 – 01 September 2025</STRONG>, I have identified discrepancies in the <STRONG>“Total New Charges and Credits”</STRONG> section. The charges applied appear to exceed the agreed plan fees and advertised discounts.</P> <H3>Specific Concerns:</H3> <OL> <LI> <P><STRONG>Plan Fees</STRONG>:</P> <UL> <LI> <P>Home Fast AVC0 002 234 986 42 (02 Aug – 01 Sep): $104.00</P> </LI> <LI> <P>Home Fast AVC0 002 243 081 92 (02 Aug – 01 Sep): $104.00</P> </LI> <LI> <P>Home Fast AVC0 002 243 081 92 (15 Jul – 01 Aug): $60.39</P> </LI> </UL> </LI> <LI> <P><STRONG>Credits/Discounts</STRONG>:</P> <UL> <LI> <P>Monthly discount: $15.00</P> </LI> <LI> <P>6-month honeymoon offer: $24.00</P> </LI> </UL> </LI> </OL> <P>Despite these credits, my bill shows:</P> <UL> <LI> <P><STRONG>Total Service Charges:</STRONG> $229.39</P> </LI> <LI> <P><STRONG>Total New Charges and Credits:</STRONG> $229.39</P> </LI> <LI> <P><STRONG>Total Due:</STRONG> $229.39</P> </LI> </UL> <P>This amount is higher than my expected monthly plan fee after discounts. Additionally, the section titled <STRONG>“Account Charges and Credits”</STRONG> shows $0.00, which does not reflect the payment of <STRONG>$65.00 (18 Jul 25)</STRONG> already made.</P> <H3>Request for Action:</H3> <UL> <LI> <P>Please provide a clear explanation of how the charges were calculated.</P> </LI> <LI> <P>Please confirm whether the credits and discounts have been correctly applied.</P> </LI> <LI> <P>If there has been an error, I request that my bill be corrected and a revised invoice issued promptly.</P> </LI> </UL> <P>I kindly ask that this matter be investigated as soon as possible. Please confirm receipt of this complaint and advise me of the next steps.</P> <P>Thank you for your prompt attention.</P> <P>Sincerely,<BR />[removed personal details]</P> Tue, 19 Aug 2025 06:12:53 GMT ACC750 2025-08-19T06:12:53Z Total new charges and credits https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/Total-new-charges-and-credits/m-p/41483#M560 <P><STRONG>Subject:</STRONG> Complaint Regarding Incorrect Internet Bill Charges</P> <P><STRONG>To Whom It May Concern,</STRONG></P> <P>I am writing to formally raise a complaint regarding the most recent internet bill issued to me. My details are as follows:</P> <UL> <LI> <P><STRONG>Name:</STRONG> [removed personal details]</P> </LI> <LI> <P><STRONG>Account Number:</STRONG> [removed personal details]</P> </LI> <LI> <P><STRONG>Billing Address:</STRONG> [removed personal details]</P> </LI> </UL> <P>Upon reviewing my bill for the period <STRONG>02 August 2025 – 01 September 2025</STRONG>, I have identified discrepancies in the <STRONG>“Total New Charges and Credits”</STRONG> section. The charges applied appear to exceed the agreed plan fees and advertised discounts.</P> <H3>Specific Concerns:</H3> <OL> <LI> <P><STRONG>Plan Fees</STRONG>:</P> <UL> <LI> <P>Home Fast AVC0 002 234 986 42 (02 Aug – 01 Sep): $104.00</P> </LI> <LI> <P>Home Fast AVC0 002 243 081 92 (02 Aug – 01 Sep): $104.00</P> </LI> <LI> <P>Home Fast AVC0 002 243 081 92 (15 Jul – 01 Aug): $60.39</P> </LI> </UL> </LI> <LI> <P><STRONG>Credits/Discounts</STRONG>:</P> <UL> <LI> <P>Monthly discount: $15.00</P> </LI> <LI> <P>6-month honeymoon offer: $24.00</P> </LI> </UL> </LI> </OL> <P>Despite these credits, my bill shows:</P> <UL> <LI> <P><STRONG>Total Service Charges:</STRONG> $229.39</P> </LI> <LI> <P><STRONG>Total New Charges and Credits:</STRONG> $229.39</P> </LI> <LI> <P><STRONG>Total Due:</STRONG> $229.39</P> </LI> </UL> <P>This amount is higher than my expected monthly plan fee after discounts. Additionally, the section titled <STRONG>“Account Charges and Credits”</STRONG> shows $0.00, which does not reflect the payment of <STRONG>$65.00 (18 Jul 25)</STRONG> already made.</P> <H3>Request for Action:</H3> <UL> <LI> <P>Please provide a clear explanation of how the charges were calculated.</P> </LI> <LI> <P>Please confirm whether the credits and discounts have been correctly applied.</P> </LI> <LI> <P>If there has been an error, I request that my bill be corrected and a revised invoice issued promptly.</P> </LI> </UL> <P>I kindly ask that this matter be investigated as soon as possible. Please confirm receipt of this complaint and advise me of the next steps.</P> <P>Thank you for your prompt attention.</P> <P>Sincerely,<BR />[removed personal details]</P> Tue, 19 Aug 2025 06:12:53 GMT https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/Total-new-charges-and-credits/m-p/41483#M560 ACC750 2025-08-19T06:12:53Z