topic Re: Disconnection or Internet Service in Internet Accounts & Plans

Disconnection or Internet Service

Kiran — Mon, 08 Mar 2021 05:54:38 GMT

I am trying to get in touch with AGL customer service for more than 3 days now. All I have so far is 4+ hours of hold time on Call Center and on message Center one guy passing the buck to another.

I am fed up with the service and all I am looking is to have the disconnection of my internet.

Have you guys closed the customer support?

Re: Disconnection or Internet Service

Tara_H — Fri, 12 Mar 2021 00:58:50 GMT

Hi @Kiran

We'd love to help you further with this, however I'm afraid we can't arrange this through the Community. You can get in touch with our helpful web chat team here who'll be happy to help you further, or you can call on 131 245 and select the prompts for our friendly Customer Care team, we have agents eager and available to assist you.

Kind Regards,

Tara

Re: Disconnection or Internet Service

Panda — Fri, 09 Apr 2021 14:28:05 GMT

If you're an AGL employee, why don't you have the AGL badge?

Re: Disconnection or Internet Service

Bruce4689 — Thu, 15 Apr 2021 10:31:45 GMT

What happens when your internet connection keeps dropping and reconnecting? Your internet-based calls can get disconnected.