topic Re: Internet bill rising from $54 to $82.99 in Internet Accounts & Plans

Internet bill rising from $54 to $82.99

M_P — Fri, 06 Dec 2024 18:57:33 GMT

I don’t know if anyone has the same issue. I just got the internet bill for December and it is extremely higher than my regular plan fee. I am on a $54 monthly plan but it is $82.99. I searched my mailbox and there is no any notification regarding this. I am not sure if it is an error.

Re: Internet bill rising from $54 to $82.99

patriciahurdle1 — Sat, 07 Dec 2024 04:09:51 GMT

Yes, YES! I received mine today for the Basic plan. I have not had any notification.

Re: Internet bill rising from $54 to $82.99

Gumwallaby — Mon, 09 Dec 2024 01:59:35 GMT

Yeah. Same issue different amounts to you, but a def increase and no explanation other than a cryptic line about Home basic with credits and charges. No idea what is going on.
UPDATE- I checked with AGL. They failed to account for some kind of credit. I imagine the problem with billing is systemic but suggest you query your bill. Good luck

Re: Internet bill rising from $54 to $82.99

Sheena_AGL — Mon, 09 Dec 2024 21:41:01 GMT

Hi @M_P
I am really sorry to hear your internet invoice is higher than expected.
We did have a price change for our NBN plans, however we ask you to give us a call on 131245 so we can look into this further, the invoice shouldn't be $82.99 so we would love to take a look into this.
Kind regards, Sheena
AGL Telecommunications

Re: Internet bill rising from $54 to $82.99

Gumwallaby — Fri, 20 Dec 2024 11:53:47 GMT

Not resolved at least not as you might hope. My bill went from $69 to $85.23

I asked for the price hike email twice, once by phone and once online messanger. Also asked for a call back re pricing. Nothing. I also called re clarrification fof my bill. Useless. So, I have left AGL internet as AGL client service sux.

Clearly the AGL profit in subscriptions justifies the churn. However, it is very shortsighted when electriity, gas and mobile are cobranded in a very competitive market. I will change my provider from AGL over the next few months for better deals from your competition.

The usual telecom churn practice is fine if it is not associated with other like branded product. Eventually, customers will leave all catogories not just comms. Be aassured I will advise anyone I know not to use AGL services as it is obvious customer loyalty is only a one way street.

Good luck

Re: Internet bill rising from $54 to $82.99

prdreilly — Thu, 23 Jan 2025 07:29:02 GMT

I had the same problem, also no communication about the price change. I was told an email was sent on such and such a date, but I checked spam folders, deleted items etc. and no email was received.

Very poor customer service!

Re: Internet bill rising from $54 to $82.99

Natasha-AGL — Fri, 24 Jan 2025 02:21:23 GMT

Good afternoon @prdreilly
There was an error with the communication being sent out regarding the price increase.

I am sorry this was not communicated to you, can you please call us on 131245 or contact us on the live chat platform
We will be able to help you and rectify this issue.

Kind regards Natasha,
AGL Telecomunications

Re: Internet bill rising from $54 to $82.99

patriciahurdle1 — Fri, 24 Jan 2025 07:08:59 GMT

Good luck with that, I have spoken to two people who have assured me that I
only have to pay $62 (as you say no notification) and that it has been
adjusted on my account, and then this week I received an SMS telling me
that I am in arrears!
Serious accounts department issues.

Re: Internet bill rising from $54 to $82.99

prdreilly — Mon, 27 Jan 2025 04:17:17 GMT

Basically the front line people are of no help at all. Once they escalated it to the next level I did get assisted by Natasha.
My issue was not the price rise but rather the lack of notification, and they were able to make it effective two months later, which I was happy with.

Not so happy that I wasted an hour or two (over 3 calls) with the first line of customer service agents that were totally inflexible and unhelpful.

Re: Internet bill rising from $54 to $82.99

Sheena_AGL — Thu, 30 Jan 2025 00:01:25 GMT

Hi @prdreilly
I can understand where you're coming from.
Had you have received notification about this it wouldn't have taken as long to be resolved.
I am glad to hear you were able to get assistance from Natasha.
If you have any further queries please don't hesitate to contact us.
Thank you, Sheena
AGL Telecommunications

Re: Internet bill rising from $54 to $82.99

patriciahurdle1 — Thu, 30 Jan 2025 04:06:18 GMT

So Sheena @Sheena_AGL , can you tell me if my account has been adjusted. I DO NOT want to receive any more overdue and/or debt rem8nders.

Re: Internet bill rising from $54 to $82.99

DPW — Mon, 10 Feb 2025 21:16:03 GMT

Same.My internet cost for 50/20 was $65 at the time I joined there was no time limit for this cost.I payed my last bill of $65 but later when I checked they had moved the cost of the plan to up to $79 so I was late paying the extra $14 since I did not know but I was charged $82 and some change. So I payed it figuring the extra $3 something was for being late for the out of nowhere $14 extra cost so now owing is nothing.But at the start of my new billing month it is now $84 though it says it should be $79.I called trying to explain but the guy was no help accused me of not listening to him I say the same back to him he says the same back to me so I say bugger it I will go else where and then cancel it. I have some one lined up as soon as that's working I will call and cancel. Whats the bet they will charge me for the unused full month.I can not be here if I can not trust them.

Re: Internet bill rising from $54 to $82.99

DPW — Fri, 21 Feb 2025 21:26:58 GMT

My bill was $65 without warning went up to $79 online said bill was $82 so thinking it was a late fee for the extra $14 I did not know about I payed $82 so what I owed was $0.Next bill is $84 I called up,no help at all completely useless.With how it went with on the phone I canceled the internet with AGL.My bill date is the 10th internet canceled on the 14th.Spoke to online chat who told me it was canceled on the 14th and the bill would be adjusted down for the unused portion.Waited a week no change spoke to online chat again who said they looked at it and bill would be adjusted and send me this adjusted bill and to make sure there was no late fee.It has almost been a week again no bill by email has came online still says I owe $84.Could some one please fix this.After seeing all the bad reviews I am seriously considering contacting the ACCC.

Re: Internet bill rising from $54 to $82.99

Kylienb — Sat, 22 Feb 2025 08:56:31 GMT

Wow how'd you get such a cheap plan? I pay $79.95 a month!

Well think l need shop around for cheaper new provider

Re: Internet bill rising from $54 to $82.99

Kylienb — Sat, 22 Feb 2025 08:59:57 GMT

I received nothing so your not rectifying customers not receiving email