https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/AGL-Customer-service-sux/m-p/39556#M491 <P>I asked for the price hike email twice, once by phone and once online messanger.&nbsp; Also asked for a call back re pricing.&nbsp; Nothing.&nbsp; I also called re clarrification fof my bill.&nbsp; Useless.&nbsp; So, I have left AGL internet as AGL client service sux.&nbsp;&nbsp;<BR /><BR />Clearly the AGL profit in subscriptions justifies the churn.&nbsp; However, it is very shortsighted when electriity, gas and mobile are cobranded in a very competitive market.&nbsp; I will change my provider from AGL over the next few months for better deals from your competition.<BR /><BR />The usual telecom churn practice is fine if it is not associated with other like branded product.&nbsp; Eventually, customers will leave all catogories not just comms.&nbsp; Be aassured I will advise anyone I know not to use AGL services as it is obvious customer loyalty is only a one way street.&nbsp;&nbsp;<BR /><BR />If you use AGL just remember you are a cash-cow not a client or customer worthy of service.&nbsp; &nbsp;</P> Fri, 20 Dec 2024 11:57:51 GMT Gumwallaby 2024-12-20T11:57:51Z https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/AGL-Customer-service-sux/m-p/39556#M491 <P>I asked for the price hike email twice, once by phone and once online messanger.&nbsp; Also asked for a call back re pricing.&nbsp; Nothing.&nbsp; I also called re clarrification fof my bill.&nbsp; Useless.&nbsp; So, I have left AGL internet as AGL client service sux.&nbsp;&nbsp;<BR /><BR />Clearly the AGL profit in subscriptions justifies the churn.&nbsp; However, it is very shortsighted when electriity, gas and mobile are cobranded in a very competitive market.&nbsp; I will change my provider from AGL over the next few months for better deals from your competition.<BR /><BR />The usual telecom churn practice is fine if it is not associated with other like branded product.&nbsp; Eventually, customers will leave all catogories not just comms.&nbsp; Be aassured I will advise anyone I know not to use AGL services as it is obvious customer loyalty is only a one way street.&nbsp;&nbsp;<BR /><BR />If you use AGL just remember you are a cash-cow not a client or customer worthy of service.&nbsp; &nbsp;</P> Fri, 20 Dec 2024 11:57:51 GMT https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/AGL-Customer-service-sux/m-p/39556#M491 Gumwallaby 2024-12-20T11:57:51Z https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/AGL-Customer-service-sux/m-p/39571#M496 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/135240">@Gumwallaby</a></SPAN>&nbsp;<BR />I can't being to imagine how frustrating this would have been for you, trying to get in contact with us and not being able to get a resolution.<BR />We really value the feedback you have provided, we do apologize for the experience you have had with us.<BR />Warm regards, Sheena<BR />AGL Telecommunications</P> Sun, 22 Dec 2024 23:43:15 GMT https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/AGL-Customer-service-sux/m-p/39571#M496 Sheena_AGL 2024-12-22T23:43:15Z