topic Re: Nbn connection in Internet Accounts & Plans

Nbn connection

Rafi230 — Thu, 06 Jun 2024 15:47:38 GMT

I have been waiting for nbn connection since 14th May, AGL keep rescheduling nbn connection, i am very much disappointed about this. Did not get any update from AGL. I am thinking to move my electricity, gas connection to other providers. At least they know how to value of their customers. Very very disappointed customer service. Unbelievable.

Re: Nbn connection

Sheena_AGL — Thu, 12 Dec 2024 22:33:16 GMT

Hi @Rafi230

I can't imagine the experience you have had with trying to get the internet connected since May. That would be quite frustrating.

@merry678 Is right in this situation, the first thing you want to do is contact us and we can take a look into this further, then making a complaint. Our complaints team will be able to get this fixed for you, if we weren't able to get it fixed for you when getting this escalated for you.
I would really appreciate if you give us a call on 131245 and ask to speak with the escalation team.
Thank you, Sheena
AGL Telecommunications

Re: Nbn connection

Mel8888 — Sat, 14 Dec 2024 13:27:35 GMT

Why would the be watching nbn makes no sense

Re: Nbn connection

Mel8888 — Sat, 14 Dec 2024 13:28:45 GMT

I love agl they’re the best