topic Re: Still no internet after a week. in Internet Accounts & Plans

Still no internet after a week.

manmachine78 — Sun, 16 Jun 2024 19:04:43 GMT

Could a moderator please help me with the above problem. I have moved into my new home with a BYO modem

TP-Link Archer VR1600v.

After plugging the cable into the wall socket and doing all the other required setup, there is no internet/dsl lights lighting up.

I need help as paying Optus $5 per day for unlimited data is going to cost me $150/month on top of the amount I have to pay AGL for the internet that doesn't seem to work.

Thanks in advance

Re: Still no internet after a week.

AGLZAC — Mon, 17 Jun 2024 03:48:44 GMT

Hi @manmachine78

Sorry to hear you are having an issue getting your NBN connected.

I am going to privately message you to help resolve this issue.

Thank you.

Re: Still no internet after a week.

manmachine78 — Tue, 18 Jun 2024 09:42:01 GMT

I have replied to your PM.. that was about 24 hours ago, still no response.

Re: Still no internet after a week.

manmachine78 — Wed, 19 Jun 2024 09:40:10 GMT

I have replied to your PM.. that was about 48 hours ago, still no response.

Re: Still no internet after a week.

NeilC — Thu, 20 Jun 2024 09:39:56 GMT

@manmachine78 @AGLZAC

Hi this is what happens when you engage a non communications company in a communication service, then add the fact that AGL now uses overseas persons for their level one help desk and then expect them to liaison with another help desk.

I presume you got your username / password etc and added this to your router.

Did you look at the logs to see if your router was trying to communicate with the next down stream device and any other issues.

I see that it is stated that IT MAY TAKE UP TO 15 MINS for the modem to connect to the NBN.

Re: Still no internet after a week.

manmachine78 — Fri, 21 Jun 2024 05:59:59 GMT

Yes, I have added the username/ password etc...

I will have a look at the logs and see if anything makes sense.

Thanks

Re: Still no internet after a week.

NeilC — Fri, 21 Jun 2024 15:43:58 GMT

@manmachine78

No response from AGL as well, I note, also and now a weekend.

Is getting FREE Net Flix worth changing providers for.

Re: Still no internet after a week.

manmachine78 — Sat, 22 Jun 2024 08:20:13 GMT

I responded to your Private Message, day 5 and you still haven't responded.

Re: Still no internet after a week.

NeilC — Sat, 22 Jun 2024 09:18:59 GMT

@manmachine78 @AGLZAC

Unknown person @manmachine78

Notice that I address you by your supplied name and also the unknown RUDE AGL person.

It is obvious to me that you are really quite happy paying OPTUS an extra $5 a day.

HAVE YOU TRIED RINGING AGL, I could email the (temporary) supervisor but it appears you are happy not having the internet.

I don't work for AGL (and never have) but have been on these pages for many years.

I do put a note at the bottom of my posts asking for you to respect my replies, which you don't.

So I will refrain from helping you in any way, you seem to be the type of person who slams the door when someone is behind you is in a wheelchair.

Re: Still no internet after a week.

Dredd — Sat, 22 Jun 2024 10:43:34 GMT

The person in the wheelchair seems just as useless as AGLs technical support. *slams door*

Re: Still no internet after a week.

Glenn_AGL — Thu, 27 Jun 2024 04:09:59 GMT

HI @manmachine78

To best resolve your internet issues at your address it seems we best walk you through how to configure your BYO TPlink Router , or investigate a possible fault at your address.

Please call Escalations on 131 245 Mon-Fri 8am-6am

Warm Regards,

Glenn

Re: Still no internet after a week.

manmachine78 — Thu, 27 Jun 2024 09:06:33 GMT

Hi Glenn,

I have phoned that number .. I spent an hour on the phone with someone who told me to do things like switch the modem on, put cable in socket, etc etc.

None of these things helped, shocker.

I was told a specialist/technician would contact me within 2 hours, he phoned me 18 hours later and I ran to my phone when it started ringing and missed him by seconds.

I thought he would try again as most people are aware that we can miss a call, no such luck, you missed the call, back to square one.. phone the helpline 131 245 and sit on the phone listening to AGL adverts for 15 minutes before someone answers...

So after almost 3 weeks of no internet access I decided to try another ISP, someone one this very BOARD mentioned an ISP called LAUNTEL who will let you try them out for a week for free..

I made an account in seconds and 20 minutes later the DSL lights on my new modem lit up for the first time in almost 3 weeks of being an AGL Internet subscriber.. I have already been billed and paid for the first month of non existent AGL internet.

So LAUNTEL managed to do in 20 minutes what AGL couldn't do in 3 weeks? Ouch..

I will be cancelling my AGL Internet and going with LAUNTEL even if they are a little bit more expensive, at least I actually have Internet access, which is kind of the point.

Warm Regards

manmachine78

Re: Still no internet after a week.

Sheena_AGL — Fri, 28 Jun 2024 01:56:38 GMT

Hi manmachine78,
Really sorry to hear about the whole experience with the internet service.
Glad to hear you od have a working service now with your new provider.
I will ask if you can call us on 131 245, we will definitely be able to look at refunding you for the time you have paid for a service with us, when the service didn't work.
We appreciate that you have taken time out of your day to call us so we could try to resolve this for you.

Thank you, Sheena
AGL Telecommunications