topic Re: Need help with internet connection in Internet Accounts & Plans

Need help with internet connection

BookerE1 — Wed, 28 Feb 2024 04:27:23 GMT

Hi everyone,

I’m having a problem with my internet connection and I need your help. I work from home and my internet has been down for the last 3 hours. I have tried the following things: DogNeedsBest

Troubleshooting the network on my PC
Turning off and on the modem and router several times
Contacting the customer service team, but they were not helpful and told me to call back tomorrow
Calling the customer service again, but they were closed even though they are supposed to be open 24/7
I’m very frustrated and I don’t know what else to do. I can’t work without the internet and I don’t want to switch to another provider. Does anyone have any suggestions or solutions for me? I appreciate any advice or feedback.

Thank you.

BookerE1

Re: Need help with internet connection

fng — Thu, 04 Apr 2024 11:58:12 GMT

I don't think AGL will care it. fyi. I wait for 12 days but still no response 😞

Re: Need help with internet connection

Ritchie — Wed, 12 Jun 2024 00:37:05 GMT

Internet help needs to get up to speed.

Re: Need help with internet connection

Sheena_AGL — Thu, 13 Jun 2024 03:47:24 GMT

Hi Ritchie,
Please call us on 131 245 so we can assist with getting the internet working for you.
Kind regard, Sheena
AGL Telecommunications