2 weeks & “setup in progress”

Cel — Sat, 11 May 2024 13:21:10 GMT

Got internet gas and electricity as a bundle when moving into a new property.

did this a week or 2 prior to moving in and now a week in to the new place we still have no internet.

FTTC.

ordered in a NBN box, plugged into wall socket and only first 2 lights light up.

3rd light is down which suggests there’s no internet from the provider.

called them and asked the question and responded with “ nbn technician will contact you wi the in 3 days” for troubleshooting.

what’s there to troubleshoot if there’s just no internet ?
the nbn box is 240v plug to box and phone cable from wall to box and lights should be on, not much to troubleshoot….

Re: 2 weeks & “setup in progress”

AGLZAC — Sun, 12 May 2024 23:50:53 GMT

Hi Cel,

Sorry to hear you are having a negative experience with us with your NBN, I am going to PM you to have look into this.

Regards

topic Re: 2 weeks & “setup in progress” in Internet Accounts & Plans

2 weeks & “setup in progress”

Re: 2 weeks & “setup in progress”