topic Re: How do I upgrade my Internet plan? in Internet Accounts & Plans

How do I upgrade my Internet plan?

siddhant1jivane — Mon, 08 May 2023 04:38:07 GMT

My current internet plan is 'Home standard' , Where I can just connect 3 devices at a time to the wifi.

I want to upgrade my plan, how do i do it?

I tried contacting customer support via chatbox, but I have not received any response from them.

Suggestions are appreciated.

Thank you,

Siddhant Suryakant Jivane

Re: How do I upgrade my Internet plan?

David_AGL — Mon, 08 May 2023 23:43:06 GMT

Hi @siddhant1jivane - We'll be making it easier to swap plans yourself in future, but for the moment I would suggest logging in to your My Account page and clicking the message button to get in touch and make this change. It's not live chat, but you'll receive a response when our team are able to assist. Alternately, you might find it easier to give us a call and our service team will arrange the upgrade for you over the phone.

Re: How do I upgrade my Internet plan?

MrS — Mon, 18 Dec 2023 05:30:05 GMT

Very poor service quality from AGL internet customer service.

No answer to the phone or the messages on the app