topic AGL Internet - New Account Setup in Internet Accounts & Plans

AGL Internet - New Account Setup

JV1 — Fri, 08 Dec 2023 03:53:53 GMT

Did anyone else have any issues setting up an account?

I added internet to my electricity and gas account, seemed like a great offer but their setup process is proving to be a bit of a debacle.

I got a confirmation email with a reference number but no one at AGL seems to know how to use that reference number. I received a text from Telstra saying a new provider is trying to connect at my address so I know it’s in process but at AGL they can’t find any record of it even though I have a reference number and email from AGL.

After 45 mins on the chat line with two different staff, they don’t know what to do.

AGL really should have trained staff as they all seem to have no idea how to deal with internet connections

Re: AGL Internet - New Account Setup

fng — Thu, 04 Apr 2024 12:01:08 GMT

I talked 4 hours with multiple agents but no use.

I am really disappointed with such a worst customer services to their customers.

Re: AGL Internet - New Account Setup

Ritchie — Wed, 12 Jun 2024 00:33:30 GMT

1 and half months before getting my modem set up so I could have my home phone back. I found that if I was on the phone waiting after 30 minutes the line was hung up. Never had a callback as they should have.

Re: AGL Internet - New Account Setup

Sheena_AGL — Thu, 13 Jun 2024 03:49:58 GMT

Hi Ritchie,
Sorry to hear that the phone dropped out.
You can call us on 131 245 and speak with our escalation team, or you can contact us on our chat platform, so we can assist further.
Thank you, Sheena
AGL Telecommunication