topic Connection in Internet Accounts & Plans

Connection

Peterf — Sun, 01 Oct 2023 06:18:02 GMT

I've received my new modem, it's all plugged in and working. Lights are on. I can connect to it with my devices but it has not internet. The app still says connection in progress and would take 24-48hrs. But it's been a week since I signed up with them. No one is on their support line or responding to my emails/chats. Has anyone had this issue and been able to fix it?

Re: Connection

David_AGL — Tue, 03 Oct 2023 04:36:42 GMT

Hi @Peterf , which modem are you using?

Re: Connection

Peterf — Tue, 03 Oct 2023 04:57:00 GMT

It's a tp link vx230v

Re: Connection

shammashaik — Sun, 08 Oct 2023 23:10:01 GMT

I am also experiencing the same

Re: Connection

Ilikegreenapple — Tue, 10 Oct 2023 20:15:51 GMT

I am having the same issue

Re: Connection

David_AGL — Tue, 17 Oct 2023 04:52:31 GMT

If you're using an AGL supplied modem and you're unable to get online, I encourage you to get in touch with AGL support by phone so they can walk you through the troubleshooting process. Wait times for support are improving, and calling early can help with this as well.