topic Horrible Internet Speed - From 100Mbps promised to 30Mbps only in Internet Accounts & Plans

Horrible Internet Speed - From 100Mbps promised to 30Mbps only

gracielo — Fri, 18 Aug 2023 23:15:40 GMT

I have the home fast plan which is a promised 100Mbps speed but for an entire week I've been checking my speed at random time. The result will always be around 30-45Mbps whether its 3am, 4pm or 11pm. The speed is always the same. I regretted my moved so much as this has become a downgrade instead of an upgrade. This fuels my anxiety and gives me stress as a first time customer and just moved from another state. Can someone from AGL cancel my plan as soon as possible please. I want to pay only the days used. As someone who works at home, this is slowly eating my mental health.

Re: Horrible Internet Speed - From 100Mbps promised to 30Mbps only

David_AGL — Mon, 21 Aug 2023 04:02:34 GMT

Hi @gracielo , I'm sorry to see you're getting disappointing speeds. To cancel your plan, you'll need to get in touch with AGL support directly. The best way to do this is to send a message via the AGL app or your My Account page and speak to an agent. This way you'll avoid long wait times on the phone. It's asynchronous messaging, like texting, so you don't need to wait around for an agent reply.

Re: Horrible Internet Speed - From 100Mbps promised to 30Mbps only

Izzaaa — Thu, 06 Jun 2024 10:59:05 GMT

I am in the same boat, I have checked my speed have been anywhere from 2MBPS, 10MBPS, 35MBPS and just checked now it is 11MBPS. I moved to AGL after I was promised a better service and after they connected me to the wrong house, I had to spend numerous hours on the phone. Finally resolved to now see the speeds they promised are not actually available is seriously alarming. I feel I have paid for a service I have not received and will take this further as the call centres are no help and don’t even listen. I have considered filing a complaint against TIO.

Re: Horrible Internet Speed - From 100Mbps promised to 30Mbps only

GlennMagson — Wed, 22 Apr 2026 08:52:40 GMT

I'm not even getting that. I'm on the Home Fast plan and only getting 15Mbps as I write this. It's been like that for at least a week. Probably longer, though I only really just started checking. Absolutely hopeless.

Re: Horrible Internet Speed - From 100Mbps promised to 30Mbps only

ChrisE_AGL — Wed, 29 Apr 2026 01:29:59 GMT

Hi @GlennMagson

I'm sorry to see you are not getting the speeds you desire.
There are a few troubleshooting items you can follow to see if they improve.

We have our Fixing slow internet speeds knowledge article full of information to assist.

Thanks, Chris