topic Need to cancel my NBN account in Internet Accounts & Plans

Need to cancel my NBN account

dl1 — Mon, 22 May 2023 07:26:42 GMT

There is an error in my NBN account. I paid last month and it is already in your account but not showing up in the dashboard. I msg support last week and after he tried to help for an hour say there is nothing much he could do and ask me to connect to resolution. I waited then got disconnected.

Today after waited for one hour i was connected and after asking a few question put me and transfered me and i have waited 2 and half hours since. This is terrible for something that is not even my mistake. I would like to rectify this and then cancel my NBN account.

Re: Need to cancel my NBN account

dl1 — Thu, 25 May 2023 00:15:39 GMT

This is my NBN account [account details removed]. I have already paid last month. It is in your account. Rectify this and remove my late fees and cancel my account

Re: Need to cancel my NBN account

dl1 — Mon, 22 May 2023 08:29:18 GMT

I paid my NBN account last month and it is in your account. Dashboard is showing i havent and i waited really long for contact. More than 5 hours all up and still not resolve. 3rd time im having problems due to AGL system problems. Its just a waste of time

Re: Need to cancel my NBN account

David_AGL — Thu, 25 May 2023 00:19:06 GMT

Hi @dl1 , sorry to hear about these issues, this sounds frustrating. Have you resolved them at this stage? Please be aware that this is a public community and while the members here may be able to assist with some problems, this isn't a formal support channel we don't have access to your account. To resolve these payment issues, address your account balance or cancel your account, you'll need to give support a call.