topic Re: Cancel internet service in Internet Accounts & Plans

Cancel internet service

Jinjoo — Mon, 30 Jan 2023 06:27:46 GMT

Hi there,

I want to schedule for an internet cancellation on a specific date. I was in a line for over 50 mins and my phone was almost dead. Could anyone reach out to me for this matter?

It seems like a phone call is the only way to cancel the service but can't connect with a person!! + chat wasn't very helpful.

Re: Cancel internet service

David_AGL — Thu, 02 Feb 2023 23:33:11 GMT

hi @Jinjoo

You can also arrange cancellation via our Messaging service on the AGL app or My Account page. It's not live chat so you won't get a response immediately, but you won't need to wait around on the phone.

Re: Cancel internet service

NotforMe — Sun, 02 Apr 2023 23:27:43 GMT

Why is it so difficult to cancel AGL account been on phone for over an hour and chat are even worse. Must be an easier way