Internet usage / billing missing from account overview.

MrMat — Fri, 28 Oct 2022 06:59:30 GMT

Anyone else have this issue? It's missing from the app, and from the website.

Called technical support to find out why the landline (through the modem) wasn't working.

It worked perfectly well with our previous provider, but it hasn't worked since we transferred our internet to AGL.

They asked for our Internet account number, but I couldn't find it anywhere.

Electricity, solar, and the mobile phones are all there, but nothing about internet at all.

They managed to track down the account, but apparently no mobile number was associated with the account, so I had to get transferred to another department to fix that, before they could start troubleshooting.

Turns out I have to be home to "help" with the troubleshooting, so I'm about to call again.

Re: Internet usage / billing missing from account overview.

David_AGL — Mon, 26 Sep 2022 10:40:41 GMT

Sorry to hear you ran into this issue @MrMat. Did you get this sorted out with customer service yet?

Re: Internet usage / billing missing from account overview.

PaAndMe — Thu, 29 Sep 2022 23:23:27 GMT

Yep. No bill or Bpay code either. How do we pay a bill if we don't receive it?

topic Re: Internet usage / billing missing from account overview. in Internet Accounts & Plans

Internet usage / billing missing from account overview.

Re: Internet usage / billing missing from account overview.

Re: Internet usage / billing missing from account overview.