https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/Charged-twice-for-initial-NBN-connection/m-p/28159#M179 <P>I have been charged 2 x times the $300 first time NBN Connection fee.</P><P>&nbsp;</P><P>i.e. Should have been charged $300 but have been charged $600</P><P>&nbsp;</P><P>I am using this forum because the text / chat option is never answered, and the wait times on the phone are too long.</P><P>&nbsp;</P><P>I just want my bill corrected before it is due!</P> Sun, 31 Jul 2022 07:27:19 GMT Geckobiscuit 2022-07-31T07:27:19Z https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/Charged-twice-for-initial-NBN-connection/m-p/28159#M179 <P>I have been charged 2 x times the $300 first time NBN Connection fee.</P><P>&nbsp;</P><P>i.e. Should have been charged $300 but have been charged $600</P><P>&nbsp;</P><P>I am using this forum because the text / chat option is never answered, and the wait times on the phone are too long.</P><P>&nbsp;</P><P>I just want my bill corrected before it is due!</P> Sun, 31 Jul 2022 07:27:19 GMT https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/Charged-twice-for-initial-NBN-connection/m-p/28159#M179 Geckobiscuit 2022-07-31T07:27:19Z https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/Charged-twice-for-initial-NBN-connection/m-p/28187#M182 <P>Hi <a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/112006">@Geckobiscuit</a>. As you've noticed, we've got high volumes of calls right now and wait times are much too long. Unfortunately, this isn't something we'll be able to resolve through Neighbourhood - Sorry I can't assist you more directly. Messaging via your My Account page or the AGL app will be your best bet to avoid waiting in the phone queue..&nbsp;</P> Tue, 02 Aug 2022 02:25:10 GMT https://neighbourhood.agl.com.au/t5/Internet-Accounts-Plans/Charged-twice-for-initial-NBN-connection/m-p/28187#M182 David_AGL 2022-08-02T02:25:10Z